Secoya Benjamin

Coordinator for the Network of Caribbean Chambers of Commerce ( CARICHAM)

Administration

• Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated executive/partners contacts with information to keep records current.
• Organize network meetings (Executive Committee and Working groups, partners).
• Managed executive calendars, scheduling appointments and meetings.
• Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
• Maintained electronic filing systems and categorized documents.
• Prepare various questionnaire and surveys to members and partners.
• Assisted in preparing detailed reports and projects.

Communication

• Manage WhatsApp group chats.
• Manage the social media pages, website (post, update).
• Design the flyers for CARICHAM's events and Disseminate CARICHAM's Media Releases.
• Content creation (post and pieces of article for the website)
• Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
• Helped edit and review content across internal platforms.
• Maintained corporate website using content management systems and associated plugins.
• Design and send out the monthly newsletter as needed.
• Report on the analytics of the website.

Project management

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Supported project management activities, contributing to timely completion of key initiatives.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Monitor and Support the implementation of CARICHAM's strategic plan
• Support the creation of CARICHAM’s strategic plan
• Follow-up on the implementation of actions (Working Group, Executive Committee, Quarterly Meeting)
• Support the evaluation process of the actions
• Draft MOUs and agreements
• Create monitoring tools and monitor opportunities for CARICHAM.
• Support reporting of CARICHAM's actions (operational and financial)
• Support the organization and smooth running of CARICHAM's webinars.

Program: Farmers Insurance group

• Address agents and customer inquiries, complaints and concerns.
• Use an online platform to communicate with agents.
• Detailed payment options and explained price, extend time and billing details to customers.
• Guide and assist agents through the insurance platform.
• Guide and assist agents and customers on making payments online.
• Provide any assistance to the agents and customers.
• Identified and resolved discrepancies and errors in customer accounts.
• Maintained a thorough knowledge of products and services to provide accurate information to customers.
• Educated and assist agents about billing, payment processing and support policies and procedures.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Responded to inquiries from callers seeking information.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained daily report documents, memos and invoices.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.