Selena Dickson
St. David
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Virtual Care Administrative Supervisor
Grenadian Health Systems
02.2020 - Current
- Trained new employees on company policies, procedures, software applications.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
- Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 6 employees.
Customer Service Representative
Clear Harbor
07.2016 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate Degree in Business Studies - Business Management, Economics And Sociology
T.A. Marryshow Community College
Tanteen, St. George Grenada06.2016
CXC - 8 Cxc Passes
Anglican High School
Tanteen, St. George Grenada12.2014
Skills
- Efficient workflow
- Active Listening
- Call center experience
- Product Knowledge
- Team Development
- Empathy Display
- Patience Maintenance
Accomplishments
- Supervised team of 9 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop daily work tracking spreadsheets.
Additional Information
Given my expertise and background, I am confident that I can serve as a valuable asset to your organization. I am fully prepared to contribute to any necessary enhancements for your business.
My References:
Nathalie Adolphus,
Administrative Supervisors,
473-410-3299
Odinga William,
Contact Centre Supervisor,
473-499-2869
Timeline
Virtual Care Administrative Supervisor
Grenadian Health Systems
02.2020 - Current
Customer Service Representative
Clear Harbor
07.2016 - 04.2019
Associate Degree in Business Studies - Business Management, Economics And Sociology
T.A. Marryshow Community College
CXC - 8 Cxc Passes
Anglican High School
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