Janus Charles
St.George
Summary
Compliant Application Specialist with an innovative mind and sound knowledge of IT systems. Excellent in managing a team and delegating work. Experience handling complex and problematic situations with analytical thinking and patience.
Overview
7
7
years of professional experience
Work History
Application Specialist
Pipeline Promotions
05.2017 - Current
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Performed troubleshooting, maintenance and optimization of [Software] applications.
- Tested and deployed scalable and highly available software products.
- Handled all customer requests and maintained accurate notes for each request
- Trained new employees in office procedures, job descriptions and job expectations
- Trained staff on proper use of systems and conducted orientation seminars.
- I was also awarded with many employee of the month awards.
Office Assistant
Pegs Enterprises LTD
07.2016 - Current
- At this job is to carry out different office task such as completing estimates making invoices and also creating Valuations in order to provide to customers I also Managed office space, equipment, and employees, including providing for meeting space, central filing, and equipment and computer technology
- I also respond and send out emails and calls in order to have good communication with customers
- Also I Ensured all workflow processes were automated and efficient and managed a semi-automated payroll process
- I was also incharged of testing soldering and working with any electronic equipment that was tasked with any problems.
- I managed most programming aspects that also came along the way with regards to different boards.
Education
Associate of Arts - Electronics Technology
T.A Marryshow Community College
Grenada10.2021
High School Diploma -
Presentation Brothers College
Grenada06.2019
Skills
- Customer service, Communication skills, Computer literacy, Time management, Microsoft excel, Leadership, Microsoft
- Word, Guest services, Documentation review
- System Software
- Network Applications
- Product Configuration
- Software Quality Assurance
- IT Support
- Technical Support
- Train Users
- JavaScript
Timeline
Application Specialist
Pipeline Promotions
05.2017 - Current
Office Assistant
Pegs Enterprises LTD
07.2016 - Current
Associate of Arts - Electronics Technology
T.A Marryshow Community College
High School Diploma -
Presentation Brothers College
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