Janus Charles
St. George Grenada
Summary
Experienced Application Specialist with a strong IT background and proven leadership skills. Skilled in managing software/hardware upgrades, deploying services, troubleshooting, and optimizing applications. Expertise in customer service, quality assurance, and technical support, with proficiency in Microsoft Office Suite, QuickBooks POS, and various network applications. Knowledgeable in automotive repair, programming, and robotics. Recognized for effective leadership and team success in competitive environments.
Overview
7
7
years of professional experience
Work History
Application Specialist
Pipeline Promotions
05.2017 - 01.2024
Application Specialist at Pipeline Promotions
- Managed software and hardware upgrades
- Deployed new services and performed troubleshooting
- Conducted maintenance and optimization of software applications
- Tested and deployed scalable software solutions
- Handled customer requests with accurate documentation
- Trained new employees on office procedures and system use
Office Assistant
Pegs Enterprises LTD
01.2017 - 01.2024
Office Assistant at Pegs Enterprises LTD
- Prepared estimates and created invoices
- Handled customer communications
- Prepared valuations and oversaw office operations
- Maintained accurate work logs
- Streamlined workflow processes
- Managed a semi-automated payroll system
- Gained hands-on experience with mechanical and body repairs through part-time shop contributions
Education
Associate of Arts - Electronics Technology
T.A. Marryshow Community College
07.2023
Presentation Brothers College
07.2019
Skills
- Customer Service
- Application Support
- Quality Assurance
- Technical Support
- Leadership
- Time Management
- Communication Skills (Email, Phone)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- QuickBooks POS
- Documentation Review
- System Software
- Network Applications
- Product Configuration
- Automotive Repair and Advice (Welding, Body Repair, Parts and Suspension)
- Front Desk Operations (Calls, Emails, Appointments)
Timeline
Application Specialist
Pipeline Promotions
05.2017 - 01.2024
Office Assistant
Pegs Enterprises LTD
01.2017 - 01.2024
Associate of Arts - Electronics Technology
T.A. Marryshow Community College
Presentation Brothers College
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