Summary
Overview
Work History
Education
Project Experience
Timeline
Generic

钱剑鸣 Vincent

Shenzhen

Summary

  • Seven years of experience in product demand design management and Internet operation, with rich experience in wealth management, financial management, public offering product operation and intelligent AI investment advisory;
  • Worked in Ping An Head Office Retail, Ant Group, etc., and has extensive experience in self-employment and team project management;
  • One of the core products of Ant's 10-million-level MAU intelligent robot Zhi Xiaobao, familiar with the overall process of the product from 0 to 1, strong logical thinking ability, and its own product demand methodology;
  • Excellent comprehensive ability, profound thinking, able to look at problems at the macro level, and have a unique understanding;
  • Good communicator, strong organizational and coordination skills, good team adaptability and leadership, and strong ability to work under pressure;

Proficient in all kinds of necessary software skills, rich in their own methodology and practical experience;

Overview

7
7
years of professional experience

Work History

Specialist in User Operation

Retail Division of Ping An Bank's Head Office
Shenzhen
08.2021 - Current
  • Familiar with the business content of each line of basic retail of the bank, responsible for connecting the content of each business line from an overall perspective, and designing the operation strategy of the customer group.
  • Deeply participated in the T0 level project of the bank's in-depth intelligent service transformation, and led the key projects to design the intelligent operation service model of Ping An Bank, and had an overall plan for the customer service system of multi-channel operation of the whole business line.
  • Familiar with and assume the overall design responsibilities of ATO as the main promoter, especially in customer service applications such as intelligent customer service and human-machine collaborative business handling. At the same time, he also has more experience in how to link the head office and branches.
  • Responsible for the integrated journey canvas operation of machine collaboration, familiar with the accompanying business journey of wealth management public insurance and other products, and lead the accompanying customer group management design such as the ATO journey of high-net-worth customers and the ATO journey of good car owners.

Product Specialist (P7)

Ant Technology Group Co., Ltd
Shenzhen
04.2019 - 08.2021
  • As the core product personnel of Ant Intelligent Financial Assistant, he is responsible for designing strategies to meet user needs and financial service design, and has gone through product iteration and development.
  • Gain insight into the deep underlying logic of user needs, abstract and minimize service factors and user factors, and more efficiently complete the assembly and strategic delivery of services.
  • Integrate product selection, evaluation and market to form one of the underlying capabilities of financial services and a closed loop of its own services, improve user service experience, and improve the fit between services and users.
  • Familiar with the logic of message push and crowd reach, reasonably allocate the traffic of the product entrance, gain insight into the real needs of users, accurately reach them, and then continuously optimize and improve them through algorithms.
  • In-depth understanding of dialogue intelligence, and organic combination of dialogue intelligence and business, so that the final business effect of technical services.

Head of Product Line Head of Product Line

Hangzhou Pampas Information Service Co., Ltd
Hangzhou
04.2018 - 01.2019
  • Lead the work of one of the two product lines, design and promote intelligent marketing products serving financial institutions.
  • Familiar with the product logic of financial big data, led the team to preside over the establishment of a user portrait system for intelligent marketing of financial institutions.
  • Creatively combine behavioral finance and user portrait system to conduct more precise and refined operations for users, promote financial assets and value-added services, and improve user satisfaction.
  • Designed the center system of credit card marketing activities for banks to help them operate in fine scenarios.
  • responsible for docking with banks, brokerages and other financial institutions, in-depth exploration of market demand, and reached project cooperation with a number of banks and brokerages.

Senior Partner (Senior Product Manager)

Shanghai Qingshi Information Technology Co., Ltd.
Hangzhou
04.2017 - 04.2018
  • together with team partners, responsible for promoting the product from 0 to 1 from launch to stage completion.
  • Familiar with the business process and data logic of basic assets such as bond secondary market trading and bills, and deeply think about the use scenarios of users.
  • Conducted in-depth analysis of competitive products such as AMS system of Wind, foreign exchange trading center IBOMS, QB of Sempu, etc., drew prototype drawings and communicated with technical department for implementation details.
  • responsible for docking with banks, brokerages, trusts, public offerings, private placement and other financial institutions, continue to understand the market related business dynamics and user needs, and successfully negotiate with a number of institutions to achieve strategic cooperation.
  • Operated and held online and offline financial course training, and acted as part of the lecturer. Responsible for the whole process of process design, contact with lecturers, promotion activities, and course launching.
  • Designed the course system of live online courses and the course outline of multiple open courses, covering many fields from asset management to behavioral finance.

Product Manager

Shanghai Pulan Financial Services Co., Ltd.
Hangzhou
04.2017 - 04.2017
  • Responsible for leading the team to plan and build a fully functional online financial services platform.
  • The service platform from 0 to 1 includes e-commerce, online courses and other aspects. Among them, the online course module helps the training department achieve 100% performance improvement.
  • Operated many C-end user activities, from planning activities to statistical data, and involved in product modules such as e-commerce promotions, course promotions, and points systems.
  • Responsible for the online product design of financial peers, liaise with business departments, analyze and study business department needs, quickly learn all business processes and profit models, and efficiently design product platforms that are higher than expected.
  • Participate in the design of mobile phone peer products, and propose a simple declaration system under the original complex business declaration system, which improves the efficiency of users in completing business.

Education

Master of Science - Financial Engineering

Stevens Institute of Technology
Hoboken
05-2014

Bachelor of Science - Electronic Information Engineering

Nanjing University of Posts And Telecommunications
Nanjing
07-2011

Project Experience

Intelligent financial assistant-Zhi Xiaobao

【project description】

  • Create an intelligent financial management robot for C-end users. With the help of artificial intelligence technology, "human-like" in-depth communication capabilities have been established, with the characteristics of "professionalism, understanding, and companionship".
  • The robot can gain insight into different user needs and provide solutions for thousands of people. It provides asset selection before investment and continuous warm companionship after investment. It also gives different suggestions under different market conditions to guide users to establish correct long-term diversified investment concepts.
  • This project strives to achieve inclusive wealth management so that non-high-net-worth users can also enjoy personalized and customized wealth management services.

【 Responsible for work】
1. Responsible for the construction of two of the four core capabilities of intelligent financial assistant, namely, the ability to select products and the ability to market. The organic combination of product evaluation, market impact and selection scene, forming a small closed-loop selection domain, but also perfectly grafted to the overall service large closed-loop above.
2, in the process of service design, both intelligent. The service content is deeply abstracted to form the smallest LEGO module, so that the service can be flexibly assembled to meet the needs of thousands of users.
3, responsible for user access matters, insight into user needs scene grid operation, the appropriate service content timely and actively push to users. Manage the entry and mechanism setting of message delivery, from manual to algorithm, combined with the user's own situation, intelligent selection of appropriate message content for user access.
4. Participate in the construction of dialogue intelligence, and design the dialogue process between robots and users in combination with services to improve the interactive experience between robots and users.
【 Project Results 】
1. The smart financial assistant can be found on the Alipay App.
2. The MAU of the intelligent robot has reached 50 million, and the cumulative service is close to 200 million users, among which the investment amount of the users who deeply use the robot in the last year is 3-5 times that of other users of the platform, and the return rate is about 50% higher.

Bank credit card precision marketing project
【 Project Description 】
1. Help a bank build a platform for credit card marketing operation. The aim is to increase the number of credit card users of the bank and improve user stickiness and brand recognition through well-run marketing campaigns.
2, from the perspective of increment and stock (debit card users of the bank), create data center and marketing center, fully tap user data, and achieve A/Btest, thousands of fine operations.
【 Responsible for work 】
1. Designed the user label logic of the data center, worked with the algorithm team to clean, mine and model the user data of the bank debit card, and applied the previously developed wealth gene system as the basic logic of the user label.
2. Studied the credit card operation model of major banks in the market, and designed the product prototype and operation system of the marketing center from the perspective of closely integrating products into operation. Use collaborative filtering algorithms to match users with marketing campaigns and reach different users through different channels.
【 Project Results 】
Because the project is still in the stage of landing with the bank, there is only a preliminary block diagram of the product line.
The website is as follows:https://pro.modao.cc/app/qFy0k81wK2woDJ2GY4f33CwX6fIaWr0

Qing Stone investment platform project
【 Project Description 】
1. From 0 to 1, create a product that mainly serves B-end users (small and medium-sized banks and small and medium-sized non-banking institutions) and crosses with C-end users. The goal is to establish and improve the stickiness between products and users by building investment research management tools for them, and open up asset trading channels between asset managers and funds.
2. The platform is actually online and operational for 3 months. At present, there are more than 200 registered banking institutions and more than 40 non-banking institutions, and more than 6 million seed round investments have been obtained.
【 Responsible for work 】
1. Mined user needs through research, established demand pool, clearly divided asset sales platform and investment analysis platform for product structure planning, chaired review meetings, and reviewed the rationality of technical and design requirements; At the same time, the minimum feasible product structure is determined, and the content and schedule of iteration version are further formulated.
2. According to the iteration content, write the design document and the interaction diagram of the product prototype in the way of single piece flow, and pass it to the downstream for design, development and testing;
3. After the minimum available product is formed, according to the nature of the product, seed users are selected from the target users to gradually carry out testing work, record the complete user use process and other information, and enter the rapid update iteration cycle
【 Project Results 】
The results of the project are partly reflected in the self-developed online platform BasisPoint.
Url is as follows: https://cloud.qingshitech.com/

Timeline

Specialist in User Operation

Retail Division of Ping An Bank's Head Office
08.2021 - Current

Product Specialist (P7)

Ant Technology Group Co., Ltd
04.2019 - 08.2021

Head of Product Line Head of Product Line

Hangzhou Pampas Information Service Co., Ltd
04.2018 - 01.2019

Senior Partner (Senior Product Manager)

Shanghai Qingshi Information Technology Co., Ltd.
04.2017 - 04.2018

Product Manager

Shanghai Pulan Financial Services Co., Ltd.
04.2017 - 04.2017

Master of Science - Financial Engineering

Stevens Institute of Technology

Bachelor of Science - Electronic Information Engineering

Nanjing University of Posts And Telecommunications
钱剑鸣 Vincent