Terrika Nedd
Waltham, St. Mark, Grenada
Summary
A proactive, business- and Customer-oriented professional with over 13 years of experience in the banking and customer care industry at one of Grenada's leading banking institutions. I've received many customer choice awards for outstanding service provision and consistently met my target in all roles performed.
Further, I am a Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Having the ability to use independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Manager's Assistant
Grenada Co-operative Bank Limited
01.2022 - Current
- Supervised day-to-day operations, staff to meet performance, quality, and service expectations.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Manage the bank's Vendor Management and Business Continuity Program.
- Track Department Balance Scorecard and Matrices.
- Assist Executive Manager -Operations and Administration in his duties.
Business Ambassador
Grenada Co-operative Bank Limited
10.2016 - 05.2022
- Assisted team with operational policies and procedures to drive services.
- Engaged guests in conversation to offer hospitality, and Satisfactory service provision.
- Served and represent as organization ambassador at various charity and professional events, promoting product, services, mission and values.
Retail Operations Assistant
Grenada Co-operative Bank Limited
07.2016 - 08.2016
- Prepared and delivered operational performance reports to inform management.
- Account management.
- Supervision of frontline Tellers
Bank Secretary
Grenada Co-operative Bank Limited
01.2016 - 01.2016
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained daily report documents, memos and invoices.
Bank Teller
Grenada Co-operative Bank Limited
01.2013 - 01.2016
Education
MBA - International Business
St. George's University
St.George, Grenada05-2024
Bachelor of Science - International Business
University of The West Indies
05-2022
Associate Degree, Management Studies - undefined
T.A Marryshow Community College
St.George, Grenada01.2010
Skills
- Attention to Detail
- Problem-Solving
- Office Administration
- Cultural Intelligence
- Organizational skills
- Business Continuity Skills
- Employee Relations
- Maintaining confidentiality
Languages
English
Awards
Bachelors of Science - Management Studies, Upper Second Class Honors
Timeline
Manager's Assistant
Grenada Co-operative Bank Limited
01.2022 - Current
Business Ambassador
Grenada Co-operative Bank Limited
10.2016 - 05.2022
Retail Operations Assistant
Grenada Co-operative Bank Limited
07.2016 - 08.2016
Bank Secretary
Grenada Co-operative Bank Limited
01.2016 - 01.2016
Bank Teller
Grenada Co-operative Bank Limited
01.2013 - 01.2016
Associate Degree, Management Studies - undefined
T.A Marryshow Community College
MBA - International Business
St. George's University
Bachelor of Science - International Business
University of The West Indies
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