SHIRLEY ANN MORAIN-MUNRO
Belle Vue, St. David
Summary
Industrious, influential and highly motivated professional with over 20 years of experience in the service industry. I am people-driven and pride myself on being an emotionally intelligent individual. I am enthusiastic about the field of business and I seek to leverage my knowledge to provide high-quality support for the benefit and development of your organization
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Securities / Collateral Officer
Republic Bank (Grenada) Ltd
05.2012 - Current
- Maintain accurate, confidential records and documentation in compliance with Bank policies and regulatory standards.
- Ensure timely updating and retrieval of information from the securities database, supporting audit and reporting requirements.
- Liaise with internal and external stakeholders to ensure documentation accuracy and completeness.
- Demonstrate strong attention to detail, record management, and adherence to established procedures—key competencies supporting HR compliance and performance reporting.
Manager
Support Services Ltd
08.2018 - Current
- Developed recruitment strategies and conducted interviews for new hires.
- Managed payroll, NIS remittance, VAT submissions, and operational budgets.
- Organized staff activities to improve morale and productivity.
- Collaborated with stakeholders to optimize resource allocation and project outcomes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Administrative Assistant
Republic Bank (Grenada) Ltd
01.2023 - 12.2023
- Coordinated office communications, ensuring timely dissemination of information across departments.
- Developed and maintained filing systems, enhancing document retrieval and organization.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Compiled Performance appraisals, timesheets, OT sheets, attendance reports etc for submission to HR
Customer Service Representative
Republic Bank (Grenada) Ltd
11.2005 - 09.2008
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided efficient and effective service to customers in opening accounts, issuing cards, preparing draft/cheque books, bank statements etc
- · Accurately processed cash and non-cash transactions to avoid losses to the bank.
Education
Certtificate - Business
Entrepreneurs Business Builder Certificate
Business And People Development Associates, Trinid10-2024
MBA - Business
University of South Wales,
United Kingdom01-2023
Certificate - Supervisory Management
University of The West Indies
12-2022
Bachelor of Science - Human Resources Management
University of The Commonwealth Caribbean,
Jamaica07-2018
Associate of Arts - Business
T.A. Marryshow Community College
07-2014
Associateship - Banking
CSI - Institute of Canadian Bankers
Canada09-2011
Certificate in Stenography - Secretarial Science
T. A. Marryshow Community College
07-2003
High School Diploma -
St. David’s Catholic Secondary
07-2001
Skills
- Problem-solving & Decision-making
- Competent in Microsoft Office Suite
- Coaching and feedback
Exceptional Organizational Skills
- Effective Communication and teamwork
- Emotional Intelligence
- Interpersonal Skills
- Exceptional Organizational Skills
Certification
SPHRi®, In Progress, HRCI, June 2026
Timeline
Administrative Assistant
Republic Bank (Grenada) Ltd
01.2023 - 12.2023
Manager
Support Services Ltd
08.2018 - Current
Securities / Collateral Officer
Republic Bank (Grenada) Ltd
05.2012 - Current
Customer Service Representative
Republic Bank (Grenada) Ltd
11.2005 - 09.2008
Certtificate - Business
Entrepreneurs Business Builder Certificate
MBA - Business
University of South Wales,
Certificate - Supervisory Management
University of The West Indies
Bachelor of Science - Human Resources Management
University of The Commonwealth Caribbean,
Associate of Arts - Business
T.A. Marryshow Community College
Associateship - Banking
CSI - Institute of Canadian Bankers
Certificate in Stenography - Secretarial Science
T. A. Marryshow Community College
High School Diploma -
St. David’s Catholic Secondary