Summary
Overview
Work History
Education
Skills
Certification
Capstone Projects And Labs
Affiliations
Accomplishments
Timeline
Generic
Sheldon Brathwaite

Sheldon Brathwaite

Grenville,Grenada

Summary

Cybersecurity Analyst candidate with hands-on training experience focused on threat detection and vulnerability management. Proficient in applying NIST and MITRE frameworks to develop effective mitigation strategies. Extensive background in team leadership and operational processes supports strong incident response capabilities. Actively preparing for CompTIA Security+ (SY0-701) certification, showcasing dedication to ongoing learning and skill enhancement.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Client Onboarding Manager

Grenadian Health Systems
03.2023 - Current
  • Developed and oversaw implementation of client service protocols
  • Resolved complex client issues and created reporting structures to track KPIs
  • Led onboarding and relationship management for international clients

Administrative Services Supervisor

Grenadian Health Systems
02.2021 - 03.2023
  • Managed team expansion from 8 to 22 agents within 3 months
  • Built QA dashboards and reporting processes for performance improvement
  • Championed leadership culture and team development

Forecaster/Scheduler

Clear Harbor
09.2016 - 09.2018
  • Created projection models for service level and staffing
  • Built Excel-based forecasting and scheduling tools using Erlang C and ASA formulas
  • Presented strategic hiring projections and attrition analysis

Process Coordinator

Clear Harbor
09.2013 - 11.2015
  • Implemented SOPs and internal documentation for role-based training
  • Collected customer feedback and improved internal workflows
  • Acted as consultant to Program Manager on key operational issues

Education

Cybersecurity Analyst Certificate Program - Cybersecurity

Protexa
06-2025

Skills

  • Wireshark
  • Vulnerability assessment
  • Data analysis
  • Risk assessment
  • Network security
  • Customer service
  • Analytical thinking
  • Workforce improvements
  • Security Onion
  • Nmap
  • SET Toolkit
  • Windows Server
  • Linux (Ubuntu/Kali)
  • TCP/IP
  • DNS
  • VLANs
  • NAT
  • Group Policy
  • Permissions
  • Role-Based Access Control
  • Python (basic)
  • Threat intelligence
  • Risk analysis
  • Vulnerability management
  • Digital forensics
  • Incident response

Certification

Networking basics, Jan 24, 2025

Introduction to cybersecurity, Jan 13, 2025

Capstone Projects And Labs

Equifax Breach Analysis, Conducted deep-dive assessment using NIST Cybersecurity Framework. Delivered actionable recommendations for patch management and governance., Simulated phishing investigations and SET-based social engineering, Firewall, remote access, and endpoint hardening exercises, Vulnerability scanning and digital forensic investigations, Excellent work, Playbook development and phishing response, Comprehensive and insightful, Equifax breach risk assessment, Strong attempt, Network design with segmentation strategy

Affiliations

  • Awarded 5th Degree Black Belt in Shotokan Karate

Accomplishments

  • Excellence in Leadership Award (Logistics)
  • Excellence in Leadership Award (Forecaster/Scheduler)

Timeline

Client Onboarding Manager

Grenadian Health Systems
03.2023 - Current

Administrative Services Supervisor

Grenadian Health Systems
02.2021 - 03.2023

Forecaster/Scheduler

Clear Harbor
09.2016 - 09.2018

Process Coordinator

Clear Harbor
09.2013 - 11.2015

Cybersecurity Analyst Certificate Program - Cybersecurity

Protexa
Sheldon Brathwaite