Sheldon Brathwaite
Grenville,Grenada
Summary
Cybersecurity Analyst candidate with hands-on training experience focused on threat detection and vulnerability management. Proficient in applying NIST and MITRE frameworks to develop effective mitigation strategies. Extensive background in team leadership and operational processes supports strong incident response capabilities. Actively preparing for CompTIA Security+ (SY0-701) certification, showcasing dedication to ongoing learning and skill enhancement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Onboarding Manager
Grenadian Health Systems
03.2023 - Current
- Developed and oversaw implementation of client service protocols
- Resolved complex client issues and created reporting structures to track KPIs
- Led onboarding and relationship management for international clients
Administrative Services Supervisor
Grenadian Health Systems
02.2021 - 03.2023
- Managed team expansion from 8 to 22 agents within 3 months
- Built QA dashboards and reporting processes for performance improvement
- Championed leadership culture and team development
Forecaster/Scheduler
Clear Harbor
09.2016 - 09.2018
- Created projection models for service level and staffing
- Built Excel-based forecasting and scheduling tools using Erlang C and ASA formulas
- Presented strategic hiring projections and attrition analysis
Process Coordinator
Clear Harbor
09.2013 - 11.2015
- Implemented SOPs and internal documentation for role-based training
- Collected customer feedback and improved internal workflows
- Acted as consultant to Program Manager on key operational issues
Education
Cybersecurity Analyst Certificate Program - Cybersecurity
Protexa
06-2025
Skills
- Wireshark
- Vulnerability assessment
- Data analysis
- Risk assessment
- Network security
- Customer service
- Analytical thinking
- Workforce improvements
- Security Onion
- Nmap
- SET Toolkit
- Windows Server
- Linux (Ubuntu/Kali)
- TCP/IP
- DNS
- VLANs
- NAT
- Group Policy
- Permissions
- Role-Based Access Control
- Python (basic)
- Threat intelligence
- Risk analysis
- Vulnerability management
- Digital forensics
- Incident response
Certification
Networking basics, Jan 24, 2025
Introduction to cybersecurity, Jan 13, 2025
Capstone Projects And Labs
Equifax Breach Analysis, Conducted deep-dive assessment using NIST Cybersecurity Framework. Delivered actionable recommendations for patch management and governance., Simulated phishing investigations and SET-based social engineering, Firewall, remote access, and endpoint hardening exercises, Vulnerability scanning and digital forensic investigations, Excellent work, Playbook development and phishing response, Comprehensive and insightful, Equifax breach risk assessment, Strong attempt, Network design with segmentation strategy
Affiliations
- Awarded 5th Degree Black Belt in Shotokan Karate
Accomplishments
- Excellence in Leadership Award (Logistics)
- Excellence in Leadership Award (Forecaster/Scheduler)
Timeline
Client Onboarding Manager
Grenadian Health Systems
03.2023 - Current
Administrative Services Supervisor
Grenadian Health Systems
02.2021 - 03.2023
Forecaster/Scheduler
Clear Harbor
09.2016 - 09.2018
Process Coordinator
Clear Harbor
09.2013 - 11.2015
Cybersecurity Analyst Certificate Program - Cybersecurity
Protexa
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