Shannel Findley

Driven by a results-focused approach, I leveraged my customer service and critical thinking skills at Sagicor Life Insurance Company to enhance business retention and customer satisfaction. My expertise in complaint handling and team building significantly improved engagement strategies, achieving notable customer feedback improvements.

• Achieved spotlight award through effectively assisting clients during the recent Sagicor Go App and client portal upgrade.
• Nominated Contributor of the year 2023.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Documented and resolved client online issue with Sagicor online App/Portal which led to spotlight award and a satisfied client who expressed his satisfactory by commenting on my patient, persistent action to addressing the matter.

• Customer Experience Training - A revolutionary approach ro the new normal September 22nd 2020 from 8:30 a.m. to 2:00 p.m.
• Product Knowledge your pension and you 2022
• Southern Caribbean Orientation 2022
• Awareness-Business Email Compromise 2023
• Awareness-Unintentional Insider Threat 2023
• Continuity Management 2023
• Code of Business Ethics and Conduct 2023
• Communication for the 21st Century workplace 2023
• Delivering Impactful Presentation 2023
• Information Security Policy sign -off 2023
• Introduction to team member competencies fro team members 2023
• Know your benefits share ownership 2023
• Product knowledge Individual Life Insurance 2023
• Security Awareness-Malware 2023
• LOMA 281
• Skillsoft- Leading your team through change 2024
• Skillsoft- Customer Service: Engaging with Customers 2022
• Skillsoft- Rapport Building in customer Service 2022
• Skillsoft- Polishing your Skills for Excellent Customer Service 2022
• Skillsoft- Achieve Productivity in Your Personal Life
• Skillsoft- Controlling Conflicts, Stress, and Time in Customer Service
• Skillsoft- Become a great Listener 2023
• Skillsoft- Leadercamp on-demand: Women's Career Development Amidst the Pink Pandemic 2022
• Skillsoft- How to manage Difficult Conversations 2022
• Skillsoft- Interacting with Customers 2022
• Skillsoft- Dealing with Customer Service Incidents and Complaints 2022
• Skillsoft- The Art of Staying Focused 2022
• Skillsoft- Knowing when to take Strategic Risks 2022
• Skillsoft- Trust Building through Effective Communication 2022
• Skillsoft- Providing Telephone Customer Service 2022
• Skillsoft- Embracing a Customer-obsessed Mentality 2022
• Skillsoft- Experts Insights on Difficult Conversations 2022
• Skillsoft- Customer Service: Adapting to your Customers' Cues 2023
• Skillsoft- Customer Service: Discovering Customer Needs 2023
• Skillsoft- Clarity and Conciseness in Business Writing 2023
• Skillsoft- Basic Accounting Concepts fro Non-financial Professionals 2023
• Skillsoft-Positive Atmosphere: Establishing a Positive work Environment 2023
• Anti-Money Laundering 2024
• Pension Plan E-course 2024
• Individual Life Insurance E-course 2024
• Product Refresher Training for EC Advisors - Term Products 2024
• Information Security Course - Smishing

As an aspiring artist, I have been painting for the past 11 years, and gaining cosmetic and hairdressing abilities along the journey has inspired and fueled my creativity, imagination, and ambitions, which are now my primary hobbies. The capacity to express myself through visual artwork, make-up, and hairstyles demonstrates my talent, creativity, self-esteem, emotions, and more. I have the ability to assemble my thoughts and observations onto a blank canvas, resulting in a visual masterpiece that evokes emotions and inspires others. Whether it's through brilliant colors, precise details, or bold strokes and various art styles, I can transform my art pieces into stories, messages, and numerous other elements that connect with people on a profound level.

Cosmetic arts and hairdressing, on the other hand, provide a unique type of artistic expression centered on enhancing attractiveness and confidence. As someone who grew up shy, quiet, and restrained, being able to express myself, articulate myself via my work, and gain confidence has allowed me to grow on many levels, both internally and externally. As a cosmetics expert, I have the ability to modify looks, highlight characteristics, and increase self-esteem via the skillful application of makeup.

Painting, cosmetic arts, and hairdressing offer a dynamic combination of my creativity, abilities, and passion. That shines not only in technical skills but also in aesthetics, trends, and personal style. By embracing my art forms, I can carve out distinct career pathways that allow me to express my creativity, inspire others, and leave a lasting impression on the world of beauty and art.

I believe that passion is a driving force that fuels innovation and originality, as well as people who have a passion for it. As someone who loves being creative and thinking outside the box, I know that my hobbies define me and allow me to express and be myself through my work.