Shanika James
La Borie
Summary
Efficient professional with 5+ years of experience and proven knowledge of order processing. Aiming to leverage my skills to successfully fill a position that befits my qualifications and experience role at your institution.
Overview
10
10
years of professional experience
Work History
Santander Customer Account Representative
KM2 SOLUTIONS
07.2024 - 01.2025
- Maintenance and inquiry of personal and business bank accounts
- Perform loan payments and provide information on loans to customers
- Provide exceptional customer service experience
- Dispute claims for fraud investigations
- Update customer's Data into banking service
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Monitored customer feedback for patterns in order to identify potential areas for improvement within internal processes or policies.
Inventory Clerk
RENWICK THOMPSON
03.2020 - 06.2021
- Day to day creating of orders and bills for customers who call into office to place orders for goods to be delivered
- Enter into Counter Point program van bills, requisitions and adjustments in stock to correspond with physical counts
- Check daily summaries of money collected to ensure it balances evenly with report that is generated by system after bills are entered
- Assist with creating reports on new goods that have been imported by the company as well as pricing on items that have changed or have been received for the first time
- Conducted regular stock counts to identify discrepancies and ensure accuracy.
- Maintained inventory count, tracked usage, and documented variances.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
Technical Support Agent
CANADIAN HEALTH SYSTEM
05.2019 - 03.2020
- Provided technical support for EMR software to clients who encounter issues on a daily basis
- Suggested new features that could have been implemented to make usage of the software easier
- Follow up with clients on issues that were escalated to secondary support agents and has been resolved or to assist with resolution
- Assist new clients with setting up a new device or a new feature on the software
- Assisted Canadian customers in setting up their patient portal or having their password reset done
Customer Account Executive
CLEAR HARBOR GRENADA
06.2015 - 03.2019
- Medical billing for different medical institutions that needed payments posted, adjustment done as well as insurance claims made and collected on their behalf
- Farmers insurance agent whereby I provided assistance to customers wishing to follow up on their Farmers insurance policy, make payments, add a new policy, change their policy or have a new policy created
- Quality Assurance Coach providing feedback to agents after auditing their postings made in the system and also making corrections
- Worked with training team to provide updates on changes made by clients to expectations as to how they require work to be executed
Education
BSC - Accounting
UNIVERSITY OF THE WEST INDIES GLOBAL CAMPUS
07-2027
Associate degree - Social Science Business Management, Sociology & Law
TA MARRYSHOW COMMUNITY COLLEGE
06.2013
High School Diploma -
ANGLICAN HIGH SCHOOL
12.2011
Skills
- Basic QuickBooks
- Microsoft Word
- Microsoft Excel
- Data entry proficiency
- Teamwork
- Customer service
- Problem-solving
- Verbal and written communication
Additional Skills Training
- Basic QuickBooks
- Microsoft Word and Excel Efficient
Timeline
Santander Customer Account Representative
KM2 SOLUTIONS
07.2024 - 01.2025
Inventory Clerk
RENWICK THOMPSON
03.2020 - 06.2021
Technical Support Agent
CANADIAN HEALTH SYSTEM
05.2019 - 03.2020
Customer Account Executive
CLEAR HARBOR GRENADA
06.2015 - 03.2019
High School Diploma -
ANGLICAN HIGH SCHOOL
BSC - Accounting
UNIVERSITY OF THE WEST INDIES GLOBAL CAMPUS
Associate degree - Social Science Business Management, Sociology & Law
TA MARRYSHOW COMMUNITY COLLEGE