Shakera Pierre
Saint David's,Grenada
Summary
Highly skilled and experienced in with a strong proficiency in both writen and spoken English. Committed to meeting deadlines and delivering high-quality work.
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Hotel Host
Six Senses
Corinth St David’s , GD
03.2023 - Current
- Resolve guest inquiries and issues, coordinate with other departments like housekeeping and help maintain a clean and organized reception area.
- Managing reservations and check-ins and providing information about the hotel and its services.
- Coordinated seating arrangements to optimize dining area layout and guest experience.
- Maintained knowledge of menu items to effectively answer guest inquiries about offerings.
- Took reservations over phone and in person.
- Welcome guests with a friendly demeanour, assist with check-in and check-out and provide information about the hotel amenities and local attractions.
- Process billing transactions, maintain the front desk area’s cleanliness and organization and follow all hotel policies.
- Maintained confidentiality and handled sensitive information with professionalism.
- Greeted and welcomed guests to ensure a warm and inviting atmosphere.
- Managed reservations using the property's booking system for efficient guest flow.
Ganesha Operation
Sumberjaya
07.2017 - 06.2018
Intensive English Course (IEC)
Bekasi
01.2016 - 02.2017
Education
Some College (No Degree) - English Language And Literature
Western Hall Secondary School
Saint David’s , GD 09.2015 - 12.2020
Skills
- Problem Solving
- Speaking (in English)
- Communication Skill
- Multi-tasking
- The ability to remain calm and professional under pressure
- A positive and hospitable attitude
- Front desk operations
- Customer relationship management
- Billing processing
- Guest relations
Awards
- Spelling Bee Competition English for Adults, First Runner Up, IEC Bekasi, 10/23/16
- English Speech Competition at High School Level, 1st Place Winner, SMAN 3 Tambun Selatan, 11/18/17
Languages
- English
- Spanish
Timeline
Hotel Host
Six Senses
03.2023 - Current
Ganesha Operation
07.2017 - 06.2018
Intensive English Course (IEC)
01.2016 - 02.2017
Some College (No Degree) - English Language And Literature
Western Hall Secondary School
09.2015 - 12.2020