Shabathor Phillip-Lalgie
Marian, St. George's
Overview
13
13
years of professional experience
Work History
Administrative Clerk/ Secretary
A. L. Lalgie Architecture and Construction Services
12.2021 - 04.2023
- Daily Office Operation
General Laborer
Morris National INC Canada
07.2016 - 02.2017
- Labeling, Packaging, and Shipping
Customer Relations Associates (Part-time)
Validity Research Staffing Canada
06.2016 - 09.2016
- Successfully gather qualitative and quantitative data about products and services provided by various companies from consumers.
Customer Account Executive
Clear Harbor Grenada
04.2011 - 04.2016
- Positions Held: Successfully gained customers' acceptance of products and services to increase sales and revenue.
- Provided updated information on company's promotions, policies, and products
- Maintained and updated system data, appointments, and financial entries
- Effectively troubleshoot equipment for service provided.
On Process Technology Team Member
Clear Harbor Grenada
04.2011 - 04.2016
- Efficiently and accurately processed online orders
- Accurately completed data entries
- Interacted with customers to confirm accuracy of orders processed
- Ensured customers received service promptly.
Collections Officer (Comcast Collections Department /Soft Exception)
Clear Harbor Grenada
04.2011 - 04.2016
- Effectively communicated with debtors to obtain monies owed for unpaid services/equipment
- Creatively negotiated payment arrangements and settlement offers
- Successfully settled disputes and objections in resolving outstanding debts.
Team Leader
Clear Harbor Grenada
04.2011 - 04.2016
- Proficiently and effectively supervised a team of 25-30 agents at a given time
- Focus the team on the tasks or internal and external customer requirements
- Communicate team status, task accomplishment, and direction.
Certified Insurance Broker and Sales Representative
The Guyana and Trinidad Mutual (Group of Insurance Companies)
10.2010 - 11.2012
- Inform customers of information and features on the company's promotions, policies, and products.
- Effectively sell benefits of life-beneficial products to individuals to safeguard themselves against fire hazards, public liability, disability, premature death, etc.
Education
Bachelors of Sciences - Psychology
St. Georges University
True Blue, St.George's05.2025
Associate's Degree - General Science
T.A. Marryshow Community College
Tanteen, St. George's06.2010
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Word Processing
- Microsoft Office
- Customer Communication
Accreditations Achievements
- Certificate of Achievement: Facilitator
- Certificate of Achievement: Psychological First Aid (PFA)
- Certificate of Achievement: Skills for Psychological Recovery (SPR)
- Participation & Achievement: International Virtual Exchange Program
- Certificate of Achievement: Order Entry and Customer Care training course.
- Certificate of Achievement: Dean of Students School of Arts and Sciences Leadership Seminar
- Certificate of Achievement: Water, Soil, and Health: Sustainable Community Interventions Course.
- RBTT Young Leaders Certificate of Achievement and Certificate of Participation: for outstanding service to the national community in promoting Teamwork, Leadership, and Community Spirit.
Additional Information
Conducted research on mental health and education systems for adolescent mothers.
Participated in Student Government Associations.
I volunteer in community programs for children and older adults.
Timeline
Administrative Clerk/ Secretary
A. L. Lalgie Architecture and Construction Services
12.2021 - 04.2023
General Laborer
Morris National INC Canada
07.2016 - 02.2017
Customer Relations Associates (Part-time)
Validity Research Staffing Canada
06.2016 - 09.2016
Customer Account Executive
Clear Harbor Grenada
04.2011 - 04.2016
On Process Technology Team Member
Clear Harbor Grenada
04.2011 - 04.2016
Collections Officer (Comcast Collections Department /Soft Exception)
Clear Harbor Grenada
04.2011 - 04.2016
Team Leader
Clear Harbor Grenada
04.2011 - 04.2016
Certified Insurance Broker and Sales Representative
The Guyana and Trinidad Mutual (Group of Insurance Companies)
10.2010 - 11.2012
Bachelors of Sciences - Psychology
St. Georges University
Associate's Degree - General Science
T.A. Marryshow Community College
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