Michael J. L. Charles
St. Patrick's
Summary
Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guest Activity Host/Pool Attendant
Spice Island Beach Resorts
02.2017 - 03.2021
- Moved umbrellas and lounge chairs at request of guests.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Monitored access to entry and exit points to avoid congregating.
- Assisted in organizing and implementing recreational activities and programs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
Guest Activity Host/ General Assistant
Bayleaf Apartments
01.2015 - 12.2016
- Assisted with onboarding of new employees.
- Assisted with the cleaning and arrangements of rooms for the arrival of guests.
- Arranged accommodations and entertainment for company visitors resulting in guest comfort and convenience.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Life Skills Training
Government of Grenada
07.2013 - 10.2013
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Teaching Assistant/ Librarian
St. Patrick’s Anglican School
09.2009 - 09.2011
- Supported planning and preparation for culturally-diverse class sessions.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Handled class records for attendance, assignment grades and course participation scores.
- Assisted with the efficient running of the library.
Security Officer
Kalico Shopping Centre
07.2009 - 08.2009
- Communicated with staff and building supervisors using mobile phones and other technological devices.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
Education
High School Diploma -
NPTEL
IIT Madras, ChennaiGED -
Mac Donald College
Marli St. Patrick'sSkills
- Excellent Communication Skills
- Flexibility
- Team player
- Punctuality
- Can work under pressure
- Activity Organization
- Guest Flow Management
- Guest Liaison
Accomplishments
- Achieved [Guest Service Champion Awards] for my superior guest relations skills, charming personality and award-winning smile. The guests named me as an outstanding [employee] who made their stay memorable.
Additional Information
References:
- Ricardo Nicholas
- Past School Teacher
- Contact No: 1(473) 449-5021
- Debbie -Anne Fullerton
- Administrative Assistant
- Contact No: 1(473) 414-9166
- Donnie Blake
- Tile Man
- Contact No: 1(473) 456 -8183
Certification
- Certified [Customer Service], [Clear Harbor] - [October 17th - November 11th]
Timeline
Guest Activity Host/Pool Attendant
Spice Island Beach Resorts
02.2017 - 03.2021
Guest Activity Host/ General Assistant
Bayleaf Apartments
01.2015 - 12.2016
Life Skills Training
Government of Grenada
07.2013 - 10.2013
Teaching Assistant/ Librarian
St. Patrick’s Anglican School
09.2009 - 09.2011
Security Officer
Kalico Shopping Centre
07.2009 - 08.2009
High School Diploma -
NPTEL
GED -
Mac Donald College
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