Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Hobbies and Interests
References
Timeline
Generic

Merisa Charles

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.


Overview

15
15
years of professional experience
1
1
Certification

Work History

Waitress

Petite Anse Hotel & Restaurant Grenada
12.2021 - 12.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Barista

Rituals Coffee Shop
09.2019 - 03.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Bar Manager

Celsius
01.2018 - 09.2018
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Entrepreneur

Happy Connexx
01.2014 - 01.2015
  • Determined business plan, mission statement, and vision.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Mapped income generating strategies to grow revenue.

Waitress

Harmony Suites
01.2013 - 01.2014
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Bartender

Gravity
01.2010 - 01.2012
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.


Bartender

Caesars Restaurant & Bar
01.2009 - 01.2010
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Education

Vieux Fort Primary School

Clendon Mason Secondary School

Skills

  • Ability to grasp concepts quickly
  • Sales Techniques
  • Customer Service
  • Complex Problem-Solving
  • Complaint Resolution
  • Time management

Certification

Customer Service Certificate - Pure Grenada - November 2023

Customer Service Certificate - Alice Roberts - June 2022

Languages

English
Advanced
C1
French
Upper intermediate
B2
Currently pursuing a Spanish Language Course
Beginner
A1

Personal Information

  • Date of Birth: 02/20/92
  • Nationality: St. Lucian
  • Marital Status: Single

Hobbies and Interests

  • Meeting People
  • Traveling
  • Reading

References

  • Ms. Alicia Frederick, Kitchen Manager, Petite Anse Hotel & Restuarant, 1-473-418-9919
  • Mr. Daniel Eugene, Senior Manager- Recoveries & Valuations, Bank of St. Lucia Ltd., 1-758-723-3700

Timeline

Waitress

Petite Anse Hotel & Restaurant Grenada
12.2021 - 12.2023

Barista

Rituals Coffee Shop
09.2019 - 03.2020

Bar Manager

Celsius
01.2018 - 09.2018

Entrepreneur

Happy Connexx
01.2014 - 01.2015

Waitress

Harmony Suites
01.2013 - 01.2014

Bartender

Gravity
01.2010 - 01.2012

Bartender

Caesars Restaurant & Bar
01.2009 - 01.2010

Vieux Fort Primary School

Clendon Mason Secondary School

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Merisa Charles