Mary Holder
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
E-Services Officer
Communal Co-operative Credit Union Ltd.
01.2023 - Current
- Prepare and organize the requisition for the printing of debit cards for both daily and expired cards
- Identify debit cards due for renewal and prepare the relevant renewed document to be processed on time
- Collect and sort debit cards for distribution to different branches ensuring its security until distribution
- Assists customers with transactions and queries related to the services offered, including ATM service, debit cards, and online banking
- Assist with clearing the ATMs and dispensing their contents per all established guidelines
- Assist with investigation of suspicious/fraudulent transactions on member's account
- Provide monthly debit card report keeping with the chain of command.
Member Service Officer
Communal Co-operative Credit Union Ltd.
01.2018 - 01.2023
- Open new accounts and update members account information accurately and in a timely manner
- Issue member's debit card and assist with the pinning process
- Assist with queries ensuring member's satisfaction while providing excellent customer service
- Assist members with the online banking signups process providing convenience
- Prepare financial statements for members ensuring accurate information is being reflected.
Receptionist
Communal Co-operative Credit Union Ltd.
01.2017 - 01.2018
- Greet existing and potential customers, creating a favorable experience
- Assist with answering the telephone and distributing calls to the relevant department
- Provide clear and accurate information to customers concerning account savings, membership and other minor inquiries
- Screen documents for new accounts ensuring all requirements are met before directing the person to customer service
- Collect mail and packages on behalf of the company and other staff members.
Cashier
Communal Co-operative Credit Union Ltd.
11.2016 - 01.2017
- Updated customer accounts with new balance, payment, and transfer information
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy
- Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service.
Telephone Operator
Communal Co-operative Credit Union Ltd.
08.2016 - 10.2016
- Manage telephone operating system
- Direct telephone calls to different departments
- Receive messages and deliver to relevant staff.
Salesclerk
Save N Gain Store
11.2013 - 08.2016
- Handled diverse customer needs to develop and retain loyal relationships
- Inventory
- Merchandising.
Education
Certificate - Introduction to Financial Accounting
University of The West Indies
01.2024
Certificate - Supervisory Management
University of the West Indies
01.2024
Certificate - Superior Customer Service
University of the West Indies
01.2023
Certificate - Business Writing & Communication
University of the West Indies
01.2023
Certificate - Supervisory Skills
MBA Consultancy Inc.
01.2021
Certificate - Customer Service
University of The West Indies
01.2019
Associate Degree - Office Administration
T. A Marryshow Community College
06.2016
St. Joseph's Convent
06.2013
Skills
- Excellent customer service
- Problem-solving skills
- Proficient in Microsoft Office Suite
- Time Management skills
- Flexible
- Self-driven
- Organization skills
- Time Management
- Goal-oriented mindset
Socializing, hiking, listening to music, crocheting
Socializing with other
hiking to different places
listening to soothing music
basic crocheting
Timeline
E-Services Officer
Communal Co-operative Credit Union Ltd.
01.2023 - Current
Member Service Officer
Communal Co-operative Credit Union Ltd.
01.2018 - 01.2023
Receptionist
Communal Co-operative Credit Union Ltd.
01.2017 - 01.2018
Cashier
Communal Co-operative Credit Union Ltd.
11.2016 - 01.2017
Telephone Operator
Communal Co-operative Credit Union Ltd.
08.2016 - 10.2016
Salesclerk
Save N Gain Store
11.2013 - 08.2016
Certificate - Introduction to Financial Accounting
University of The West Indies
Certificate - Supervisory Management
University of the West Indies
Certificate - Superior Customer Service
University of the West Indies
Certificate - Business Writing & Communication
University of the West Indies
Certificate - Supervisory Skills
MBA Consultancy Inc.
Certificate - Customer Service
University of The West Indies
Associate Degree - Office Administration
T. A Marryshow Community College
St. Joseph's Convent
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