Kendon Peters
Grenada
Summary
I am experienced with customer service and transaction processing. I use effective communication and problem-solving skills to address and satisfy customer needs. I possess a high level of accuracy in cash handling. Additionally, I successfully open different accounts offered by the bank by vetting all required documentations thoroughly and accurately Completing Source of Funds Declarations for suspicious transaction activities and Customer behaviors. Assisting customers with Wire transfers, EFT and Bank Drafts. Keeping up to date with the Bank's Policies and Procedures in order to minimize risk and contribute to the Bank's growth.
Overview
5
5
years of professional experience
Work History
After school tutor
Non-Pariel Community Center
- Offer classes to students ages 10-15.
- Provide reading exercises to students.
- Assist students with projects and assignments.
- Provide assistance to slow paced students.
Part time employee
Crayfish Bay Organic Estate
- Involved in packaging and labeling.
Bank Teller
Grenada Co-operative Bank
07.2022 - 2025
- Process transactions in an accurate and timely manner.
- Completing Source of Funds Declarations for deposits.
- Educate and sell the products of the bank to customers.
- Balance ATM transactions in a timely manner.
- Post and balance all crosses to and from the treasury.
- Pin ATM cards using the ATM machine.
- Night and safe depository procedures.
- Reviewing customers transaction history.
- Retrieving files for compliance review in archives.
- Compliance training\AML.
- Assisted customers with inquiries regarding account balances, loans, and services offered by the bank.
- Ongoing online training and quizzes on risk management and data security.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Service Officer Assignment
Grenada Co-operative Bank LTD
11.2023 - 09.2024
- Open accounts Different accounts based on customer's request.
- Completing Source of Funds Declarations.
- Engage customer and review files before offering any services.
- Request and pin ATM cards.
- Resolve customer complaints and queries.
- Secure messages.
- Complete wire transfers, EFT, and Bank drafts.
- Selling and offering the products and services of the bank.
- Customer due diligence \ account due diligence.
- Filing disputes for fraudulent transactions.
- Compliance training\AML.
- Maintained up-to-date knowledge of products and services, providing accurate information to clients.
- Assisted customers with inquiries and account management, ensuring prompt service delivery.
- Review the Banks policies and Procedures.
Assistant Biology Laboratory Technician
T.A. Marryshow Community College
08.2019 - 08.2021
- Company Overview: Department of Natural and Related Science (SASPS)
- Maintain laboratory apparatus, chemicals and equipment.
- Supervise and guide students during laboratory exercises.
- Department of Natural and Related Science (SASPS)
Education
Associate of Applied Science - Natural Sciences
T. A. Marryshow Community College
St. George's, Grenada01.2021
High School Diploma -
St. Mark Secondary School
Waltham, St. Mark01.2018
Skills
- Proficient in Microsoft Word
- Time management
- Critical thinking
- Problem-solving
- Active listening
- Verbal communication
- Written communication
- Data entry efficiency
- Sales and Cross-selling
- Fraud detection
- Signature verification
- Customer relationship management
- Due diligence
- Risk mitigation
- Fraud prevention
- Risk analysis
- Know your customer
- Teamwork
- Customer service
Accomplishments
- CAPE Advanced Proficiency Diploma
- St. Mark Secondary School Debate competition
- Certificate of Participation National Nutrition Quiz Competition
- Most Outstanding student in Agricultural Science and Refrigeration
- Most improved student
- Against All Odds
- (Special Award)
- Customer Choice Award
Awarded by Caribbean Examinations Council
Awarded by St. Mark Secondary School
Awarded by the Grenada Food & Nutrition Council
Awarded by St. Mark Secondary School
Awarded by St. Mark Secondary School
Awarded by St. Mark Secondary School
November 2022 – April 2025
Awarded by Grenada Co-operative Bank
Extra-Curricular Activities
T.A. Marryshow Community College Science Club, St. Mark Secondary School Young Leaders, Police boys Club, T.A. Marryshow Community College Environmental Club, Research, Reading, Hiking
References
- Ms. Ambrosia Charles, Biology Lab Technician, T.A. Marryshow Community College, Tanteen, St. George, ambrosiasoasis@gmail.com, 1 (473) 421-0775
- Ms. Caris Degannes, Principal, St. Mark Secondary School, Waltham, St. Mark, Caris.degannes@gmail.com, 1 (473) 418-7385
Certificates Of Achievements
- CAPE Advanced Proficiency Diploma, Caribbean Examinations Council
- St. Mark Secondary School Debate competition, St. Mark Secondary School
- Certificate of Participation National Nutrition Quiz Competition, Grenada Food & Nutrition Council
- Most Outstanding student in Agricultural Science and Refrigeration, St. Mark Secondary School
- Most improved student, St. Mark Secondary School
- Against All Odds (Special Award), St. Mark Secondary School
- Customer Choice Award, Grenada Co-operative Bank, 2022-11-01 to 2023-03-01
Telephone - Cell
1 (473) 418-1434
Personal Information
- Date of Birth: 14th December, 2000
- Nationality: Grenadian
Timeline
Service Officer Assignment
Grenada Co-operative Bank LTD
11.2023 - 09.2024
Bank Teller
Grenada Co-operative Bank
07.2022 - 2025
Assistant Biology Laboratory Technician
T.A. Marryshow Community College
08.2019 - 08.2021
After school tutor
Non-Pariel Community Center
Part time employee
Crayfish Bay Organic Estate
Associate of Applied Science - Natural Sciences
T. A. Marryshow Community College
High School Diploma -
St. Mark Secondary School
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