Kellorna Stiell-George
Saint George's,03
Summary
Experienced administrative professional with over a decade of expertise in supporting high-level executives and managing office operations. Knowledgeable in HRM, expense reporting, and developing efficient administrative processes. Proven ability to manage complex schedules, coordinate travel, and streamline communication across departments. Dedicated to improving office efficiency and contributing to team success through meticulous organization and strong problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales & Marketing Administrator
Silversands Hotels & Resorts Grenada
03.2024 - Current
- Manage comprehensive travel logistics for the Sales & Marketing team, ensuring seamless coordination and support
- Manage customer accounts to address unpaid or overdue balances
- Manage vendor set-up, processed monthly invoices, and efficiently managed payments
General Manager’s Executive Assistant
Silversands Hotels & Resorts Grenada
05.2022 - Current
- Route and analyze correspondences, prepare letters and documents, and collect information to maximize General Manager's efficiency
- Schedule and coordinate meetings, conferences, teleconferences, and travel arrangements
- Coordinate travel logistics for the General Manager, arranging flights, hotels, car rentals, and restaurant reservations
- Manage documentation including expense claims, reports, and memos for the GM
- Research data and produce documents for review and presentation to Directors, Executives, and Committees
- Perform general office duties such as ordering supplies and maintaining a record database
- Streamline processes and procedures throughout the organization by effectively communicating with executives and departments
- Provide general administrative support to the Executive Office and various departments as needed
- Coordinate interdepartmental activities for projects under the supervision of the General Manager
- Prepare agendas for meetings with internal staff and Executives
Payroll Clerk
St. George's University
08.2008 - 05.2022
- Managed all incoming queries as the HR/Payroll point person, ensuring prompt resolution
- Managed payroll preparation by collating, calculating, entering, and updating data while analyzing tax deductions
- Reviewed and verified various personnel changes including new hires, terminations, promotions, voluntary and statutory deductions, and benefit enrollments
- Managed preparation and issuance of requested documents
- Managed and optimized central record-keeping systems, including both manual and computerized methods, to enhance data accessibility, efficiency, and organization
- Provided necessary support and advice to teams
- Utilized presentation skills to create, design, and implement PowerPoint for enhanced understanding of payslip
- Successfully rolled out across the Organization and incorporated into new Starters induction/orientation program
- Designed and implemented various templates for processing, reporting, and troubleshooting purposes
- Collaborated with team members to develop a detailed Payroll process manual
Front Office Receptionist
St. George's University
12.2007 - 07.2008
- Managed and addressed all incoming queries as a central point of contact for related matters
- Managed and maintained database in MS Excel
- Collaborated with Service users, both internal and external, to effectively resolve issues
Front Office Receptionist
01.2005 - 11.2007
- Ensured the delivery of a personalized experience by managing guest expectations
- Provided comprehensive support for all incoming queries
- Successfully handled guest account management while ensuring data privacy
- Successfully managed stakeholder relationships
- Effectively coordinated requests amongst different departments
Education
Level 5 Diploma - Human Resource Management
Chartered Institute of Personnel Development (CIPD)
UKAccounting & Bookkeeping -
City & Guilds of London Institute
Skills
- Excellent written communication
- Excellent oral communication
- Interpersonal skills
- Administrative Support
- Human Resources Management (HRM)
- Leadership
- Team working
- Collaboration
- Expense Management
- Invoice Management
- Schedule Coordination
- Travel Coordination
- Meticulous attention to detail
- Microsoft Office Suite
- Excel
- Word
- Outlook
- PowerPoint
- Payroll
Certification
- GDPR Data Protection Officer Skills - University of Derby
- Administrative Human Resource – LinkedIn Learning
- Microsoft Excel - Beginner to Advanced – Udemy
- HR Manager/Business Partner Skills – Virtual College, UK
- Management & Leadership Essentials: Leading a Team, Growing as a Manager & Personal Development Planning - The Open University
- Payroll Manager (UK Payroll)
References
References available upon request.
Timeline
Sales & Marketing Administrator
Silversands Hotels & Resorts Grenada
03.2024 - Current
General Manager’s Executive Assistant
Silversands Hotels & Resorts Grenada
05.2022 - Current
Payroll Clerk
St. George's University
08.2008 - 05.2022
Front Office Receptionist
St. George's University
12.2007 - 07.2008
Front Office Receptionist
01.2005 - 11.2007
Level 5 Diploma - Human Resource Management
Chartered Institute of Personnel Development (CIPD)
Accounting & Bookkeeping -
City & Guilds of London Institute