Katisha Andall
Paradise,St. Andrew
Summary
12+ years of experience in hospitality management. I have excelled in sales, customer service, and room attendant roles at Calabash Luxury Boutique Hotel, Radisson, The Crane Resort, and Andall's Hike and Sports. As a street vendor, I shared love through food. Additionally, I have been blogging for the last nine months, motivating others with my experience and passion for nature and food. Motivated professional offering proficiency in data entry and strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
12
12
Certification
Work History
Data Entry Clerk
AZITS
09.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
Blogger
WWW
09.2021 - Current
- I share my experience and love for nature and food while keeping you motivated about tomorrow
- Independent
- Posted regularly on blog and other social media outlets to increase retention, acquisition rates and levels of engagement with blog.
Street Vendor
Self Employed
08.2016 - Current
- Sharing love through food
- Fostered client base by offering superior quality and low prices.
Collection Agent
KM2 Solutions
09.2022 - 03.2023
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Identified and contacted customers with overdue accounts to address payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Collected on delinquent accounts to reduce overdue balances.
Room Attendant
Calabash Luxury Boutique Hotel
12.2016 - 01.2017
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replenished guest room water glasses, toiletries, and paper products.
Waitress
Radisson Beach Hotel
08.2014 - 09.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Room Attendant and Waitress
The Crane Resort
06.2014 - 08.2014
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Polished fixtures to achieve professional shine and appearance.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
Sales Clerk
Andall's Hike, Saint Andrew's
10.2003 - 10.2012
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
- Kept front check out area clean and organized for efficient service.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Education
Bachelor of Science - International Business With Tourism & Hospitality
St. George's University
Grenada05.2022
Associate of Arts and Sciences - AAS - Food and Beverage Operations
T.A. Marryshow Community College
Tanteen St. George08.2014
High School Diploma -
St. Joseph Convent Grenville Grenada
07.2009
Skills
- Blogger, Communication, Critical Thinking, Customer Service, Digital Marketing, English
- Fundraising, Housekeeping, Leadership, Mindfulness, Organization Skills, Problem Solving, Room
- Attendant, Sales, Self-esteem, Social Media Marketing, Team Building, Teamwork, Vendors
- Waiting Tables
- Database Uploading
- Maintaining Confidentiality
- Data Entry
Certification
- Warehouse Management: Inventory, Stock and Supply Chains, Alison - 09/2023- Present
- Present Digital Ad Certificate, Digital Marketing Aleph Group, Inc - 08/2023- Present
- Global Collaboration Certificate X-Culture 06/2020,12/2021 - Present
- Interpretive Simulations Learn By Doing Merit Award for Outstanding performance in BizCafe Competition for Most Strategic Cafe St. George's University 11/2021 - Present
- Certificate of completion - Community Virtual Experience Program Forage 08/2021 - Present
- Certificate of completion - Human Resources Program Forage 06/2021 - Present
- Certificate of completion - Work Ready Virtual Experience Program Forage 06/2021 - Present
- Certificate of completion - Infrastructure Construction and Property Program Forage 06/2021 - Present
- Certificate of completion - Job Ready Virtual Experience Program Forage 05/2021 - Present
- Certificate of completion - Nine Module Food Safety Training Seminar 07/2016 - Present
- Certified Restaurant Server AHLEI - American Hotel & Lodging Educational Institute 07/2014 - Present
Hobbies
I enjoy taking in the natural sceneries with long walks on the beach. Reading with a glass of wine is a new liking of mine, being able to give back to my community and also finding new ways I can develop my personal and professional skill set.
Timeline
Data Entry Clerk
AZITS
09.2023 - Current
Collection Agent
KM2 Solutions
09.2022 - 03.2023
Blogger
WWW
09.2021 - Current
Room Attendant
Calabash Luxury Boutique Hotel
12.2016 - 01.2017
Street Vendor
Self Employed
08.2016 - Current
Waitress
Radisson Beach Hotel
08.2014 - 09.2015
Room Attendant and Waitress
The Crane Resort
06.2014 - 08.2014
Sales Clerk
Andall's Hike, Saint Andrew's
10.2003 - 10.2012
Bachelor of Science - International Business With Tourism & Hospitality
St. George's University
Associate of Arts and Sciences - AAS - Food and Beverage Operations
T.A. Marryshow Community College
High School Diploma -
St. Joseph Convent Grenville Grenada
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