JOSHUA HENWOOD
Saint Davids,Grenada
Summary
Dynamic and customer-focused hospitality professional with a strong background in guest services, food and beverage operations, and front-of-house management. Adept at maintaining high service standards, ensuring customer satisfaction, and fostering a collaborative work environment. Seeking an opportunity to leverage my experience and skills as part of a world-class cabin crew team.
Overview
6
6
years of professional experience
Work History
Cash Collections Agent
First Investors
04.2024 - Current
- Managed debtor accounts, ensuring timely payments and accurate record-keeping
- Ensured compliance with financial regulations and company policies
- Collaborated with internal teams and external agencies to optimize collection rates
Dining Room Attendant
The Walt Disney Company
07.2023 - 03.2024
- Delivered exceptional dining experiences in alignment with Disney's world-class service standards
- Ensured cleanliness and organization of dining areas for a welcoming atmosphere
- Collaborated with team members to provide seamless service and enhance guest satisfaction
F & B Restaurant Host
Royalton Grenada Resort & Spa, Autograph Collection
10.2022 - 06.2023
- Warmly welcomed guests, ensuring personalized and memorable dining experiences
- Managed reservations and seating arrangements to optimize service flow
- Coordinated special requests and communicated guest preferences to service teams
Front of House Server
Sails Restaurant and Bar
08.2021 - 01.2022
- Managed front-of-house operations in a high-paced dining environment
- Assisted in event planning and execution for private and corporate gatherings
- Maintained high standards of cleanliness and organization in dining areas
Technical Support Specialist
Clear Harbour
07.2019 - 08.2020
- Assisted customers with troubleshooting and resolving technical issues
- Provided remote support via phone, email, and chat, ensuring timely solutions
- Maintained a high customer satisfaction rate through effective problem resolution
Education
Associate's Degree - Arts & Humanities
T.A. Marryshow Community College
Saint George'sHigh School Diploma - General Studies
Grenada Boys Secondary School
Saint George'sSkills
- Exceptional customer service and hospitality expertise
- Strong communication and interpersonal skills
- Ability to remain calm under pressure and problem-solving abilities
- Team collaboration and leadership
- Adaptability and resilience in dynamic environments
- Knowledge of safety procedures and service excellence standards
- Proficient in Microsoft Office Suite
References
- Jacie Osmond-Pyper, Cabin Safety Manager, Sunwing Airlines, +1 (647) 203-6914
- Cecelia Palazon, Information Systems Assistant, United Nations Geneva, +41 76 385 76 36
- Claudia Stolfi, Cabin Safety Manager, Sunwing Airlines, +1 (647)-302-8835
Timeline
Cash Collections Agent
First Investors
04.2024 - Current
Dining Room Attendant
The Walt Disney Company
07.2023 - 03.2024
F & B Restaurant Host
Royalton Grenada Resort & Spa, Autograph Collection
10.2022 - 06.2023
Front of House Server
Sails Restaurant and Bar
08.2021 - 01.2022
Technical Support Specialist
Clear Harbour
07.2019 - 08.2020
Associate's Degree - Arts & Humanities
T.A. Marryshow Community College
High School Diploma - General Studies
Grenada Boys Secondary School
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