Jeremy Lewis
St. David’s
Summary
I wish to apply for the position of Sales Coordinator within your organization which commensurate with my experience and qualifications.
I bring a set of talents that I believe will be valuable to your organization, I have honed my abilities in and providing a solid foundation for the position. My customer service strength, people-centric nature and eagerness to please have afforded me excellent communication skills. I am excited to contribute my strengths and proficiency in teamwork towards your team efforts. As an extroverted and personable communicator with proven track record in my focus on building strong professional relationships has been a valuable asset throughout my career.
Overview
18
18
years of professional experience
Work History
Front Office Receptionist
Six Senses La Sagesse
03.2024 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Guest Service Representative/Concierge
Calabash Luxury Boutique Hotel,
01.2022 - 02.2024
- Assisting guest with personal service
- Making dinner reservation, assisting guest with booking and arranging tours
- Arranging airport transfers, offering suggestions to events
- Managing mail, luggage and deliveries
- Perform basic administrative, secretarial, reception duties
- Provide information and recommendations on local features, attractions, shopping restaurant, dinning, entertainment, nightlife and recreation.
- Conducting Site Visits for outside guest.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Sale Representative
Sandals Grenada Resort and Spa
06.2021 - 12.2021
- Greeted customers when they arrived at the store and provided them with requested assistance
- Processed sales transactions at the POS (point-of-sale) areas
- Suggested up sell items to customers based on the items they chose for purchase
- Built rapport with customers and provided them with genuine guidance and support.
Casino Host
Norwegian Cruise Lines
01.2017 - 02.2020
- Built rapport with guests and assisted them with or guided them through any questions or concerns they had
- Determine the level of comps to be given to any particular player
- Market the services of the casino to existing and prospective players
- Listen to complaints and concerns of clients and get them resolved without delay
- Ensure players are satisfied with the services provided by the casino
- Coordinate all special events organized by the casino towards attracting new clients
- Maintained strict adherence to deadlines, successfully delivering reports on time without compromising quality.
- Assisted management in making informed decisions by providing accurate data analysis results through well-crafted reports.
Casino Slot Attendant
Norwegian Cruise Lines
01.2014 - 01.2017
- Report machine glitches
- Established rapport with guests, addressing their questions and concerns with guidance and support.
- Distribute winnings as needed and address complaints from dissatisfied players.
- Monitor the area with the slot machines and report suspicious or unruly behavior.
- Provide excellent customer service and provide customers with a fantastic gambling experience.
Galley Utility
Norwegian Cruise Lines
01.2013 - 01.2014
- Maintain the highest standards of cleanliness and follow the Shipboard Sanitation and Health Program Guidelines at all times in all Galleys and food outlets
- Follow proper procedures in regards to storing, using and disposing of Chemicals as per Environmental Standard Operating Procedures
- Ensure that all Electrical and Mechanical Galley Equipment is cleaned and maintained according to schedule and as per instructions and Manufacturers Manuals to avoid damage and personal injury
- Report work orders to the Sanitation Steward when deficiencies are noted or when maintenance is required and follow up on the work orders in a timely manner
- Follow and execute the Shipboard Sanitation Program and complete and update all Sanitation Log sheets as per policy
- Execute other responsibilities, as assigned, but not limited to the above
Operations support Coordinator
Clear Harbor Inc
01.2008 - 01.2013
- Assisting with the management of daily operational activities
- Preparing and maintain operations documents and KPI reports
- Planning and organizing staff training and employee engagement activities
- Preparing schedule for staff and staff bus drivers
- Arranging and assisting with onboarding of new employees
- Execute other responsibilities, as assigned, but not limited to the above
Customer Service Representative
Clear Harbor Inc
01.2007 - 01.2008
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution
- Kept records of customer interactions and performed account adjustments
- Identified and assessed customers’ needs to achieve satisfaction
- Built sustainable relationships and trust with customers through open and interactive communication
- Followed communication procedures, guidelines and policies
- Provided accurate, valid and complete information by using the right methods and electronic resources
- Contributed to team effort by accomplishing related results as needed
Education
Diploma - Hotel and Restaurant Management
Penn Foster Career College
Baccalaureate - Web Designing
St. George’s University
Baccalaureate - Computer & Information System
T.A Marryshow community college
Certificate - Introduction to Micro Computer
Hankey’s Computer Service
High School Diploma - Academics
Presentation Brothers College
St. George’s, Grenada01.2003
Primary School Diploma - Academics
St. Joseph R.C. School
Pomme Rose, St. David’s01.1998
Skills
- Strategic rapport building
- Partnership forging
- Problem solving
- Tact and diplomacy
- Self-driven
- Calm in fast-paced environments
- Effective communication
- Attention to detail
- Organizational skills
- Proficient in Microsoft Office Suite
- Proficient in Fidelio
Accomplishments
- Provided back-up for other customer service representatives when needed.
- Top Sale Representative; Clear Harbor Inc.
- Guest Recognition Award; Norwegian Cruise Line (2015 & 2016)
Special Interests
- Socializing and learning about different cultures
- Customer Service
- Information Technology
- Hospitality Arts
- Travelling
Personal Information
Nationality: Grenadian
References
- Ms. Renisha Noel, Trainer, Clear Harbor Inc., Frequente Industrial Park, Frequente, St. George’s, (473) 534-3472
- Ms. Hedia Gray-Telesford, Supervisor, Resort Shop Sandals, Pink Gin Beach, St. George’s, Grenada
Training and Certificates
- Norwegian Cruise Lines, Miami, Florida, 01/01/15, STCW Basic Safety Training
- Clear Harbor Inc., Frequent Industrial Park, St. George, Grenada, 01/01/07, Customer Service Relations Certificate, 7-week Training Program on Customer Service
Timeline
Front Office Receptionist
Six Senses La Sagesse
03.2024 - Current
Guest Service Representative/Concierge
Calabash Luxury Boutique Hotel,
01.2022 - 02.2024
Sale Representative
Sandals Grenada Resort and Spa
06.2021 - 12.2021
Casino Host
Norwegian Cruise Lines
01.2017 - 02.2020
Casino Slot Attendant
Norwegian Cruise Lines
01.2014 - 01.2017
Galley Utility
Norwegian Cruise Lines
01.2013 - 01.2014
Operations support Coordinator
Clear Harbor Inc
01.2008 - 01.2013
Customer Service Representative
Clear Harbor Inc
01.2007 - 01.2008
Baccalaureate - Web Designing
St. George’s University
Baccalaureate - Computer & Information System
T.A Marryshow community college
Certificate - Introduction to Micro Computer
Hankey’s Computer Service
High School Diploma - Academics
Presentation Brothers College
Primary School Diploma - Academics
St. Joseph R.C. School
Diploma - Hotel and Restaurant Management
Penn Foster Career College
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