JEM ANDREA PHILLIP
UNEMPLOYED
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Call Center Agent
KM2 SOLUTIONS
St.Andrew's
10.2022 - 02.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Customer Service Representative
CJ'S Managerial Service
Grandmal
02.2020 - 07.2022
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Store Attendant
Shopping Paradise
ST. Andrew's
08.2018 - 12.2020
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Housekeeping Attendant
Radisson Beach Resort
St. George's
09.2016 - 11.2019
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Kitchen Assistant
Kalinago Beach Resort
St.George's
11.2013 - 09.2016
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
High School Diploma -
Bredge Learning Institution
Sandall Street 07.2021 - Current
CVQ LEVEL 2 - Business Administration
Centre For Development And Certification Training
St. George's 08.2023 - Current
Skills
Cleanliness and sanitation
Certification
Customer services
Timeline
CVQ LEVEL 2 - Business Administration
Centre For Development And Certification Training
08.2023 - Current
Customer services
06-2023
Call Center Agent
KM2 SOLUTIONS
10.2022 - 02.2023
High School Diploma -
Bredge Learning Institution
07.2021 - Current
Customer Service Representative
CJ'S Managerial Service
02.2020 - 07.2022
Store Attendant
Shopping Paradise
08.2018 - 12.2020
Housekeeping Attendant
Radisson Beach Resort
09.2016 - 11.2019
Kitchen Assistant
Kalinago Beach Resort
11.2013 - 09.2016
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