Cherise Linton
Grand Anse, St. Georges
Summary
Friendly and reliable Compliance Clerk offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Service Representative
Ariza Credit Union
07.2022 - Current
- Help more than 50 customers every day with positive attitude and focus on member satisfaction.
- Learn and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse members' questions.
- Provide W.O.W service to members of the Credit Union in accordance to Ariza's Standards of Procedures.
- Respond to members' calls and emails to answer questions about products and services.
- Verify members identification and documentation for compliant transactions especially during the onboarding process.
- Maintain up-to-date knowledge of product and service changes.
Human Resources Coordinator
Silversands Grenada
04.2022 - 06.2022
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
Cashier
National Insurance Scheme
02.2020 - 03.2022
- Collect payments for contributions, loans and other subsidiaries.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
Compliance Clerk
National Insurance Scheme
10.2017 - 03.2022
- Monitored compliance with processes, policies, procedures and standards in regards to collection and management of annual contributions from shareholder companies.
- Used SIMIS and AS400 to create reports to keep senior management informed of operations and progress of compliance efforts.
- Interact with non-compliant employer's via e-mail and telephone.
- Prepare statements of arrears for employers
- Assist employers with queries over the phone and in person.
Front Desk Receptionist
Raddison Hotel
06.2016 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Corresponded with clients through email, telephone or postal mail.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
Education
Bachelor of Arts - Interdisciplinary Studies (Business, Psychology)
Florida International University
Miami, Florida 07.2024
Associate Degree In Social Science - Social Sciences
T.A.Marryshow Community College
Tanteen, St. George 07.2017
High School Diploma -
Westmorland Secondary
Tempe, St. George 06.2015
Skills
- Multi-Line Telephone Systems
- Telephone etiquette
- Office administration
- Problem-solving
- Decision-Making Abilities
- Verbal and written communication
- Cash Handling
- Time management
- Skilled in Microsoft Office
Accomplishments
- Customer Service
- COMPSTAT
- Leadership and Personal Development
- Microsoft Excel
Certification
- Certification of Achievement- International Training Centre-E-Learning on Contribution Collection and Compliance - July 2020
- Certification of Achievement- HR Global Vision -Human Resource Management - November 2020
Additional Information
Covid-19 Vaccinated
Timeline
Member Service Representative
Ariza Credit Union
07.2022 - Current
Human Resources Coordinator
Silversands Grenada
04.2022 - 06.2022
Cashier
National Insurance Scheme
02.2020 - 03.2022
Compliance Clerk
National Insurance Scheme
10.2017 - 03.2022
Front Desk Receptionist
Raddison Hotel
06.2016 - 08.2016
Bachelor of Arts - Interdisciplinary Studies (Business, Psychology)
Florida International University
Associate Degree In Social Science - Social Sciences
T.A.Marryshow Community College
High School Diploma -
Westmorland Secondary
- Certification of Achievement- International Training Centre-E-Learning on Contribution Collection and Compliance - July 2020
- Certification of Achievement- HR Global Vision -Human Resource Management - November 2020
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