Jadine Joseph

• Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
• Streamlined help desk operations by implementing an effective ticket management system.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Performed tests of functionality, security, and performance of different workstations and devices.
• Worked effectively in fast-paced environments.

• Greeting and directing patients to examination rooms.

• Scheduling patient appointments and making reminder calls.
• Collect Payments Via Cash & Card.
• Assisted radiologic technologists in performing diagnostic imaging examinations, ensuring accurate results.
• Exercised attention to detail when positioning patients for various imaging modalities, capturing clear diagnostic images each time.
• Conducted regular research on developments in radiologic technology to make valuable recommendations on equipment updates and replacements.
• Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
• Processed medical insurance claims and payments.
• Assist Mammogram Tech with Biopsies.

• Answering calls & emails.
• Collect Payments Via Cash & Card.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Conduct basis Urinalysis Testing for, Ketones, GLU, Protein Etc.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.