Glenroy Vincent

Work History

IT Consultant

St. Peter's RC Church

Gouyave , Grenada

06.2014 - Current

Installed and configured computer hardware operating systems and applications according to customer requirements.
Tested computer components such as processors, memory modules, hard drives prior to installation into a system unit.
Documented processes related to IT services provided by the company.
Maintained an up-to-date inventory of hardware and software assets owned by the company.
Implemented changes based on feedback received from internal and external customers regarding service quality.
Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.
Provided company users with tech support for IT problems and account maintenance.
Maintained knowledge of advances in information technology systems and applications.
Evaluated organization's technology to recommend upgrades for hardware and software.
Analyzed workflows and established priorities for daily operations.
Assigned and reviewed work of IT project managers, systems analysts and developers.
Communicated relevance of organizational goals, policies and procedures to IT department staff.
Assessed data processing proposals and requirements to determine project feasibility.

Survey Officer

USAID

St. George's , Grenada

06.2023 - 09.2023

Conducted interviews with participants in person, by telephone, or online.
Designed customized surveys to meet specific research objectives.
Prepared detailed reports of findings for management review.
Maintained accurate records of all survey activities including participant responses.
Conducted field visits to verify accuracy of collected data and resolve discrepancies between reported and observed information.
Collaborated with project teams on the design and implementation of research projects.
Compiled demographic information from public sources for use in surveys.
Assisted in designing sampling frames used to select study populations.
Reviewed existing survey instruments for accuracy, clarity, relevance, and completeness.
Coordinated the development of new web-based tools for collecting data electronically.
Participated in focus groups sessions to gather qualitative feedback about services provided by an organization.
Engaged in data collection, identifying organizational needs and development solutions.
Supported business objectives through market research, utilizing diverse techniques and methodologies for data collection.
Read and interpreted legal documents, construction drawings and maps to complete surveys.
Verified accuracy of survey measurements and calculations conducted at survey sites.

IT Technician

The New Tech Guys

St. Davids , Grenada

09.2021 - 08.2023

Installed and configured hardware, software, systems, networks, printers, and scanners.
Maintained user accounts in Active Directory and Exchange Server environments.
Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Provided technical support to users via telephone or remote access.
Monitored system performance and implemented preventive maintenance procedures.
Assisted with the deployment of new applications and updates to existing applications.
Performed daily backups using Symantec Backup Exec and other backup solutions.
Implemented security measures such as firewall configuration and virus protection software installation and updates.
Resolved hardware issues including replacing parts as necessary.
Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
Configured routers, switches and wireless access points for LANs and WANs.
Participated in team meetings to discuss project status updates.
Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
Tracked service requests through a ticketing system such as Remedy or Service Now.
Responded quickly to emergency situations involving outages or data loss scenarios.
Provided training sessions for end users on how to use various software programs.
Provided recommendations on hardware purchases based on customer requirements.
Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.

IT Support Consultant

Grencoda

Gouyave , Grenada

02.2019 - 08.2023

Created and maintained technical documentation for IT systems and processes.
Installed, configured, upgraded, tested and troubleshot hardware, software applications, operating systems and network protocols.
Maintained computer networks, peripherals and other related equipment.
Identified system malfunctions or performance issues in a timely manner.
Assisted with the deployment of new technologies or upgrades to existing ones.
Performed data backups on a regular basis to ensure business continuity in case of disaster recovery scenarios.
Monitored user accounts for security compliance according to company policies.
Provided training to end-users on how to use IT systems efficiently.
Researched potential solutions when faced with complex technical problems.
Implemented best practices for system security measures such as antivirus protection and patch management.
Developed scripts for automation of routine maintenance tasks.
Repaired damaged hardware components such as motherboards, hard drives or memory modules.
Organized IT assets inventory records including hardware serial numbers and software license keys.
Ensured that all IT projects are completed within budget constraints while maintaining quality standards.
Participated in team meetings to discuss current challenges or propose improvements.
Provided technical support to customers and internal users via phone, email and remote access tools.

IT Project Manager

Cloud Solutionz

St. George's , NB

02.2016 - 07.2023

Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
Developed project plans that included timelines and deliverables, identified resources needed, and estimated costs for each project.
Coordinated with stakeholders, customers, vendors, and team members to ensure successful implementation of projects.
Provided technical guidance and support on software development lifecycle processes such as requirements gathering, design, coding, testing and deployment.
Created status reports detailing progress against timeline milestones and budget constraints.
Monitored progress of the project by tracking activities and resolving issues that arose during execution phase.
Performed risk management assessments to identify potential risks associated with the project tasks or deliverables.
Acted as a liaison between business users and technical teams in order to develop solutions that meet customer needs.
Communicated regularly with stakeholders about project objectives, scope changes, timeline updates, resource allocation adjustments.
Conducted meetings with team members to discuss project goals and objectives as well as assign tasks and responsibilities accordingly.
Facilitated change control process to ensure efficient handling of requests related to scope modifications.
Identified opportunities for automation within existing processes in order to improve efficiency.
Provided ongoing training and support for end users after launch of new systems or applications.
Documented all processes involved in implementing IT projects according to industry standards.
Assessed vendor capabilities prior to selection based on cost analysis data points such as price quotes and service level agreements.
Outlined work plans, assessed resources and determined timelines for projects.
Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
Arranged ongoing technical training classes for staff members.
Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
Reviewed installation and rollout of medical administration software for proper functionality.
Updated network systems to support secure company operations and eliminate hacking.
Maximized cost-productivity of projects through value engineering processes to assess methods, materials and means.

IT Consultant

Diocese Of St. George-in-Grenada

St. George's , Grenada

03.2016 - 06.2023

Provided technical support for hardware, software, and network issues.
Analyzed client's current system infrastructure and identified opportunities for improvement.
Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
Monitored performance metrics of existing systems and developed solutions to optimize performance.
Conducted user training sessions to ensure that all users were able to use new technology efficiently.
Developed detailed reports on project status updates for management review.
Ensured compliance with security policies including firewalls, anti-virus programs.
Conducted regular maintenance checks on servers, networks, storage devices.
Implemented changes based on feedback received from internal and external customers regarding service quality.
Conducted client needs assessments, developing budgets and determining cost estimates based upon this information.
Provided company users with tech support for IT problems and account maintenance.
Maintained knowledge of advances in information technology systems and applications.
Analyzed workflows and established priorities for daily operations.
Communicated relevance of organizational goals, policies and procedures to IT department staff.
Procured IT resources for strategic and operational computing requirements.
Controlled operational IT budget and expenditures within department parameters.
Developed project metrics to follow system build-out progress.
Created centralized management capability by integrating warehouse management software applications.
Assessed data processing proposals and requirements to determine project feasibility.
Examined metrics and prepared IT project progress reports.
Assisted clients in developing and implementing IT strategies to improve business operations.
Developed project plans and maintained timelines to ensure successful completion of projects within budget constraints.

Tutor

National Training Agency/CEEP

Gouyave , Grenada

07.2022 - 12.2022

Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
Planned lessons for allotted time to strengthen weak subjects and build skills
Collaborated with parents to develop appropriate tutoring lessons
Provided homework assistance using specific curriculum and materials
Met with students and discussed educational goals and expectations
Prepared lesson plans to meet goals identified in students' individualized study plans
Improved test scores by focusing on reading comprehension, math and critical thinking skills through one-on-one tutoring sessions.
Counseled struggling learners on how best to approach difficult subjects or tasks.
Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
Researched or recommend textbooks, software, equipment, or other learning materials to complement tutoring.
Motivated students using feedback and encouragement.
Prepared handouts, study materials and other teaching aids.
Asked key questions prompting specific student responses to assess tutoring session progress.
Used Digital technology in tutoring sessions to diversify and enhance learning.

Web Designer

Cloud Solutionz

St. George's , Grenada

01.2020 - 12.2022

Developed wireframes and user flows for web applications.
Created prototypes, mockups, and visual designs to illustrate the look and feel of web pages.
Integrated HTML, CSS, JavaScript, and other programming languages into websites.
Optimized website performance by conducting testing on various browsers and devices.
Collaborated with developers to ensure that design specifications were met.
Managed multiple projects simultaneously while meeting tight deadlines.
Designed logos, icons, images, and banners for websites.
Developed style guides for website navigation menus, page layouts, fonts, colors and graphics.
Utilized SEO techniques to improve search engine rankings of websites.
Ensured compliance with accessibility standards when designing websites.
Provided technical support related to web design issues.
Built relationships with clients through frequent communication regarding project progress.
Contributed ideas during brainstorming sessions for new website features.
Reviewed code written by other designers to ensure accuracy and quality.
Implemented changes based on customer feedback or analytics data.
Designed websites, portals and large-scale web applications for multiple clients.
Checked copywriting, image design, banners and other features for blending within site content and reviewed graphics for cohesive aesthetics.
Added enhancements and new features to older websites, implementing user-friendly designs.
Developed easy-to-use interfaces that complied with project and client specifications.
Promoted company's mission and vision through creation of web images and visuals focused on key products and services.
Mastered web designs from conception to completion and handled graphic design, artwork and digital application.
Generated concepts and initial design explorations for new features and other product aspects.
Implemented various features, including shopping cart and streaming video files to make websites more user-friendly.
Addressed user interface issues reported by site visitors, creating remedial measures to smooth interaction and correct weaknesses.
Identified each site's coding requirements for e-commerce capability and specialized scripts, planning out project accordingly.
Delivered innovated technical support to keep clients abreast of industry changes.
Presented pros and cons of various design approaches to design teams and management.
Administered troubleshooting techniques to resolve problems, which included issues with browser compatibility.
Translated observational data from contextual investigations, interviews and natural observations into user needs and functional requirements.

Tutor

SolutionzSolutionzGrencoda

Gouyave , Grenada

01.2016 - 08.2019

Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects
Trained and developed students' skills in word-processing, spreadsheet and database programs
Planned and implemented curriculum to teach up-to-date technology to [Number] students
Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces
Used lectures, demonstrations and discussions to instruct students individually and in small groups
Communicated with students to discuss progress and need for tutoring and extra assistance
Processed software and hardware by coordinating user setups, installations and upgrades.
Prepared and administered tests to assess student understanding of course material.
Maintained accurate records of student attendance and progress.
Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
Collaborated with administrators on special projects related to tutoring services.
Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.

Technical Director/Social Media Manager

St peter's Communication Ministry

Gouyave , Grenada

01.2016 - 01.2019

Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades
Founded interdisciplinary technology review protocols to smooth departmental upticks in spending by better aligning purchase efforts with company-wide goals
Monitored production operations for quality and compliance with standards
Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.

Personal Assistant

Wilkinson, Wilkinson & Wilkinson

St. George , Grenada

01.2016 - 01.2019

Updated spreadsheets and created presentations to support executives and boost team productivity
Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
Maintained and organized all shared drives, documents and spreadsheets in Google Workspace
Responded to emails and other correspondence to facilitate communication and enhance business processes
Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
Maintained appropriate filing of personal and professional documentation
Attended meetings, took notes and tracked action items
Utilized personal and professional networks to identify, acquire and manage new clients
Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.

Software Tester

Insurance System Inc

Gouyave , Grenada

01.2015 - 01.2015

Updated project manager regularly about progress of activities through in-person discussion and documentation
Studied business requirements and technical specifications to create test strategies
Prepared test plans to establish preliminary test strategy, test cases, test schedule and test metrics
Developed and executed SQL queries to perform backend database testing
Provided usability recommendations to development team to make applications more user-friendly.

Teacher

Assistance Training School

Gouyave , Grenada

01.2013 - 01.2013

Checking lesson plans to provide consistent teaching to students
Collaborated with teaching staff to implement coordinated educational strategies and student support networks
Conferred with qualified teacher to establish instructional targets and prepare lessons to cover source topics
Worked with classroom teacher to learn about current standards and best practices
Cultivated positive relationships with administration, teaching staff and students
Designed lessons on for students using various teaching methods and modern classroom technologies
Observed and participated in special learning opportunities to expand horizons and learn different approaches
Graded tests and checked homework assignments, documenting information in student records.

Floor Staff

Kalico Gouyave

Gouyave , Grenada

01.2011 - 01.2012

Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
Worked with customers to understand needs and provide excellent service
Received and processed stock into inventory management system

Summary

Overview

Work History

IT Consultant

Survey Officer

IT Technician

IT Support Consultant

IT Project Manager

IT Consultant

Tutor

Web Designer

Tutor

Technical Director/Social Media Manager

Personal Assistant

Software Tester

Teacher

Floor Staff

Education

Bachelor degree in Information technology -

Certificate in Data Operations -

Certificate -

Certificate -

Certificate -

Skills

Certification

References

References

Work Availability

Timeline

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