Summary
Work History
Education
Skills
Date Of Birth
References
Religion
Hobbies and Interests
Timeline
Generic

Gabriella Worme

St. George’s

Summary

The pursuit of excellence, means working diligently and hard.

Work History

Customer service representative

Clear Harbor
11.2023 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

- 04.2024

Education

CVQ in Business -

Center For Development And Certification Training (CDACT)
10.2023

CXC O' levels General Proficiency -

The Anglican High School
01.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Conflict Resolution

Date Of Birth

08/10/05

References

  • Tiemonne Charles, St.Paul’s, Ministry of Health, 456-0731
  • Shantel Licorish, Content St. David’s, Cashier, 533-6160

Religion

Pentecostal

Hobbies and Interests

  • Reading
  • Internet Research
  • social media browsing
  • recreational activities

Timeline

Customer service representative

Clear Harbor
11.2023 - 04.2024

- 04.2024

CVQ in Business -

Center For Development And Certification Training (CDACT)

CXC O' levels General Proficiency -

The Anglican High School
Gabriella Worme