Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
Timeline
Generic

Finbar William

St. George's,03

Summary

Professional management professional with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Diamond Club Manager

Royalton Grenada Resort & Spa
03.2024 - Current
  • Hiring and training of team members
  • Oversees the overall Butler department
  • Answer all quarries promptly to ensure guests satisfaction
  • Support all departments throughout the hotel
  • Act as the Manager on duty during the shift
  • Ensure the daily smooth running of the Night Team with regards to directing the Front Office Agent, Room Service, Houseman, and Maintenance
  • Increased staff performance and engagement via motivational leadership.

Acting RDM, Butler Manager

Blue Diamond Resort St. Lucia/Antigua
02.2017 - 03.2024
  • Managed and motivated 45 employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Duty Manager/ Operations Manager

RG Quarry Limited
  • Overall Management of the day-to-day operations of the Quarry
  • Management of 250 employees
  • Management of 12 Supervisors
  • Hiring, disciplining, and termination of employees
  • Supervision of the Blasting Pit
  • Preparation of reports to Managing Director
  • Enforcement of company policy and HS protocols
  • Streamlining labor force
  • Increased Block production by 20%
  • Implementation of Night sift

Guest Services, Butler

Sandals Resort International
  • Handle guests' private check-in comfortably in their suite.
  • Assisted in training of new Butlers for the opening of a new resort in Grenada
  • Handling overall VIP guests needs

Teller, DPV officer, CSR- Banking

Bank of St. Lucia
  • Bank Teller - responsible for receiving loan payments, cashing checks, issuing saving withdrawal, recording night deposit
  • Data Processing Verification Officer- responsible for verifying tellers posting, scanning vouchers, data entry
  • Customer Service Representative - Preparing bank draft, wire transfers, attending to customers queries

Education

MBA -

Australian Institute of Business
Australia

Bachelor of Business Administration - undefined

Australian Institute of Business

Diploma in Business Management - undefined

Barbados Institute of Management and Productivity

Skills

  • Advance knowledge in Microsoft Office (Word, Microsoft PowerPoint, and Microsoft Excel)
  • Problem Solving Skills and Initiative
  • Dependable
  • Adaptable
  • Effective time management
  • Staff training and development
  • Employee development
  • Effective and organized
  • New employee training
  • Team supervision

Certification

  • Certificate Supervision in the Hospitality Industry, (AHLEI) - 2016-05
  • Certificate in Customer Service, Sandals Resort International- 2015-11
  • Train-the-Trainer Certificate, Sandals Corporate University – 2012-09
  • Certificate in Supervisory Management, University of the West Indies- 2012-12

References

Audrey, Best, 

Hotel Manager, 

1-758-285-0533


Nicholas Bernard

Managing Director

St Lucia Linen Services

1-758-720-9555


Patterson Abraham

Education Officer testing and Evaluation

Ministry of Education

1-758-726-9065


Nella Alcide

Resident Manager, Royalton Resort

1-758-287-5663

Affiliations

  • Lions Group of Castries

Timeline

Diamond Club Manager

Royalton Grenada Resort & Spa
03.2024 - Current

Acting RDM, Butler Manager

Blue Diamond Resort St. Lucia/Antigua
02.2017 - 03.2024

Guest Services, Butler

Sandals Resort International

Teller, DPV officer, CSR- Banking

Bank of St. Lucia

Bachelor of Business Administration - undefined

Australian Institute of Business

Diploma in Business Management - undefined

Barbados Institute of Management and Productivity

Duty Manager/ Operations Manager

RG Quarry Limited

MBA -

Australian Institute of Business

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Finbar William