Donissa Noel
Marquis
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Administrative Assistant
Premium Heir Real Estate
3 2024 - 2024.06
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Customer Service Agent
Clear Harbor
2017.10 - 2024.03
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Communicated with clients regarding account services, statements, and balances.
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Retail Sales Associate
Lystra's Wholesale
1 2014 - 2018.12
- Implemented creative upselling techniques, substantially increasing average transaction value per sale.
- Managed a diverse portfolio of accounts, skillfully balancing multiple priorities while maintaining high standards of quality service delivery.
- Boosted sales revenue by consistently meeting and exceeding sales targets.
Education
Associate of Applied Science - Social Sciences
T.A Marryshow Community College
Tanteen, St. George's 2001.05 -
CXC Examination Results ( 9 O'level Passes) -
St. Andrew Anglican Secondary School
2009.09 - 2014.05
Skills
Product Services and knowledge
Communication Skills
Time Management
Good work Ethics
Clinical Medical Assistant Skills
Office Administration
Computer Skills
Complaint Handling
Information Verification
Call Control
Certification
Medical Clinical Assistant Certified Course, Anatomy and Physiology, Medical Law and Ethics, Phlebotomy (Venipuncture and Capillary Sampling), Vital Signs and Documentation, Collection of non-blood specimen and point of care testing, EKGs, EKG trip Analysis, Peripheral IVS and Aseptic technique, Infection Prevention, Preparing patients for Xray and Pharmacology
Awards
- Certificate in RCB Young Leaders Program
- Leadership and Group Dynamics Training (May 22-24, 2012)
- Certificate in Customer Service (Clear Harbor October 17th - November 14th 2017)
- Certificate in Financial Literacy Workshop (Axcel Finance)
References
Mr. Johnus Andrew ( Teacher)
St. Andrew Anglican Secondary School
Telephone: (473) 420-7342
Tessa Bejamin (Supervisor at Clear Harbor)
Coals Caps St. David’s
Telephone: (473) 416-7678
Ryan Noel (Friend)
Frequent St. George’s
Telephone: (473) 414-5009
Timeline
Medical Clinical Assistant Certified Course, Anatomy and Physiology, Medical Law and Ethics, Phlebotomy (Venipuncture and Capillary Sampling), Vital Signs and Documentation, Collection of non-blood specimen and point of care testing, EKGs, EKG trip Analysis, Peripheral IVS and Aseptic technique, Infection Prevention, Preparing patients for Xray and Pharmacology
2024-06
Digital Ad Certificate - Digital Marketing Digital Ad Certificate - Digital Marketing Aleph Group, Inc Aleph Group, Inc Issued Aug 2023Issued Aug 2023Credential ID 454764495645
2023-08
Customer Service Agent
Clear Harbor
2017.10 - 2024.03
CXC Examination Results ( 9 O'level Passes) -
St. Andrew Anglican Secondary School
2009.09 - 2014.05
Associate of Applied Science - Social Sciences
T.A Marryshow Community College
2001.05 -
Administrative Assistant
Premium Heir Real Estate
3 2024 - 2024.06
Retail Sales Associate
Lystra's Wholesale
1 2014 - 2018.12
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