Summary
Overview
Work History
Education
Skills
Certification
Skills And Qualities
References
Timeline
Generic

JAMAL M.M. ADOLPHUS

Belmont

Summary

Restaurant management professional with solid track record in optimizing restaurant operations and team performance. Known for fostering collaborative work environments and achieving consistent results. Reliable and adaptable, with focus on customer service and operational efficiency.

Overview

1
1
Certification

Work History

Restaurant Supervisor

Royalton Resort
2023 - 2025
  • Organized the logistics by means of verification and confirmation of the hotel’s reservations, in order to cover the service stations.
  • Ensured all staff are knowledgeable of menu offerings and individual ingredients and educating staff of potential food allergies and how to make sure customers are aware of these ingredients.
  • Supported the Restaurant Manager in the performance evaluation of waiters and waiters, through the application and review of the performance and satisfaction evaluations established, in order to guarantee the operation processes, policies and procedures oriented to the satisfaction of the guest.
  • Performed Up Selling sales strategies, in order to comply with the established goals and supervise the corresponding costs of the products

Waiter/Server

Royalton Resort
2022 - 2023
  • Provided exceptional customer service that exceeds customer expectation and upsell menu items.
  • Informed customers of daily specials.
  • Provided guests with information about local areas, including directions.
  • Escorted customers to their tables.
  • Took orders from patrons for food or beverages.
  • Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collected payments from customers.
  • Presented menus to patrons and answer questions about menu items, making recommendations upon request.
  • Removed dishes and glasses from tables or counters and take them to kitchen for cleaning.
  • Brought wine selections to tables with appropriate gand pour the wines for customers.
  • Described and recommend wines to customers.

Trade Worker

Sonrise Construction Inc.
2020 - 2022
  • Worked with others as a team to complete one goal in a timely & safe environment.
  • Experienced relevant projects and used different equipment.
  • Unloaded, carried equipment & material needed to perform task given on site.
  • Prepared and applied cement to building structue or filled gaps.
  • Smoothing & leveling of concrete products.
  • Assisted other trade men with machine operations while constructing project.
  • Drove basic site vehicles transporting of materials & storage check for material inventory.
  • Assisted in the planning of work and architecture.

Customer Account Executive

Clear Harbor LLCGND
2019 - 2020
  • Customer service operator.
  • Answered calls from international insurance company.
  • Managed customer insurance policy information.
  • Offered products and services which assisted in company sales & experience.
  • Provided billing information.
  • Reviewed insurance policies for better coverage options.

Bartender/Waiter

AIOLI
2016 - 2017
  • Company Overview: [MEDITERRANIAN STYLED DINING]
  • Reviewed inventory to see what new drinks was add to menu daily.
  • Ensured bar is fully stocked with all wine, spirits, and gins.
  • Prepared garnishes and other mixes to compliment mix drinks requests.
  • Prepared drinks at the bar and dealt with customers on a one-on-one interaction.
  • Greeted and seated guests, provided them with a menu and an explanation of today's specials.
  • Took orders, made recommendations, and served three (3) course meals.
  • Handled money transfer payments.
  • Provided an all-round professional and memorable experience.
  • Setting up of workstation laying counter covering, placing napkins & straws at the counter.
  • Serving of ordered food and drinks to guest, removing of dirty dishes, cleaning, and resetting of tables.
  • Cleaning of workstation of use disposing of garbage.

Bartender/Waiter

Rizzoni's Ristorante Italiano
2015 - 2016
  • Making recommendation and suggestions to guest based on the menu.
  • Processing of fresh produce to cook on a day-to-day basis.
  • The making and boiling of pasta to cook on a daily.
  • The cleaning of various workstation before and after use of restaurant equipment.
  • Meeting daily sales goals, up selling and cross selling food, and liquor to compliment.
  • Taking of food orders from customers accurately and giving recommendations.
  • Knowledge in mixing, garnishing, and serving drinking wines etc.

Bartender/Waiter

Texas De Brazil
2014 - 2015
  • Assisting in food preparation when necessary.
  • Engage with wide and sometimes very large amount of customer in a friendly manner.
  • Knowledge of the food and drink menus, with the ability to make suggestion.
  • Providing excellent customer service in a fast-paced environment.
  • Able to perform task in a high-quality work while unsupervised.
  • Customer service skills and timing in delivering orders.
  • Restocking salad bar and side addition.
  • Restocking and replenishing bar inventory and supplies.
  • Up selling of desert with liquor to compliment.

Sales Associate

The Creative House (DO IT BEST)
2011 - 2014
  • Ensuring that a high level of customer service is provided.
  • Having full product knowledge of product and services offed at the store.
  • Keeping an update on new product and promotions coming to store.
  • Promptly acknowledge customers as they arrive and start helping them.
  • Participate in the training of new staff as required.
  • Responsible for the proper housekeeping of the display and storage area.
  • Handling of all customers transactions ensuring that the right purchase is made.
  • Ensuring that customers is aware of any sales or special promotions.
  • The selling and mixing of paint in various colors.
  • The setting up of shower enclosure, tiling, and outdoor furniture etc.
  • Selling of tiles (i.e.) taking area measurement and based on the size of tile selected give an estimated amount.
  • Assisting with cashing where necessary.

Education

High School Diploma -

WESTERHALL SECONDARY SCHOOL
Westerhall, St. George
01-2010

TTHI - BARTENDING & MIXOLOGY COURSES, BASIC CULINARY ARTS TRAINING

TRINIDAD & TOBAGO HOSPITALITY AND TOURISM INSTITUTE
01.2014

Skills

  • Self-motivated
  • Highly customer service oriented
  • Flexible
  • Reliable
  • Efficient
  • Exemplary work ethic
  • Works well with others and in teams
  • Quick learner
  • Works well under pressure
  • Communication Skills
  • Multitasking
  • Leadership Skills
  • Critical Thinking
  • Time Management
  • Hardworking
  • Planning & Organizational Skills
  • Technical skills
  • Excellent driving skills
  • Proficient at sales conversions
  • Preventing and dealing with problems between customers
  • Physical fitness and stamina

Certification

  • Cornell University Service Excellence On-Demand Training (2022)
  • Royalton Grenada NPI Sales Training (2022)
  • ITR Marriott Workshop Certificate (2023)
  • Pure Grenada Excellence Champion Customer Service Training Program (2023)
  • The Code's for Restaurant and Bars Certificate (2024)

Skills And Qualities

  • Self-motivated
  • Highly customer service oriented
  • Flexible, Reliable & Efficient
  • Exemplary work ethic
  • Works well with others and in teams
  • Quick learner – I adapt easily
  • Works well under pressure with the ability to meet deadlines
  • Communication Skills – articulate in verbal and written communication
  • Multitasking
  • Leadership Skills
  • Critical Thinking
  • Time Management
  • Vision
  • Numeracy
  • Hardworking
  • Dedicated & Ambitious
  • Planning & Organizational Skills
  • Technical skills – Proficient in Microsoft & computer applications
  • Excellent driving skills - (very good safe driver, no accidents, driver’s license 7+ years)
  • Able to manage and implement social media campaigns.
  • Persuasion & Confidence
  • Loyal and discreet (maintain confidentiality)
  • Proficient at sales conversions
  • Preventing and dealing with problems between customers
  • Physical fitness and stamina

References

Upon request

Timeline

TTHI - BARTENDING & MIXOLOGY COURSES, BASIC CULINARY ARTS TRAINING

TRINIDAD & TOBAGO HOSPITALITY AND TOURISM INSTITUTE

Restaurant Supervisor

Royalton Resort
2023 - 2025

Waiter/Server

Royalton Resort
2022 - 2023

Trade Worker

Sonrise Construction Inc.
2020 - 2022

Customer Account Executive

Clear Harbor LLCGND
2019 - 2020

Bartender/Waiter

AIOLI
2016 - 2017

Bartender/Waiter

Rizzoni's Ristorante Italiano
2015 - 2016

Bartender/Waiter

Texas De Brazil
2014 - 2015

Sales Associate

The Creative House (DO IT BEST)
2011 - 2014

High School Diploma -

WESTERHALL SECONDARY SCHOOL

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