Diandra Marshall

During my time working at a souvenir shop near the main entrance of Maurice Bishop International Airport, I served as a Retail Assistant supporting cashier operations and assisting with customer service. My responsibilities included maintaining a clean and organized store environment, restocking merchandise, packing drinks in the refrigerator, and arranging displays to ensure an inviting shopping experience. I also handled phone calls, operated the lotto machine, and distributed tickets. Additionally, I assisted with inventory management by unloading boxes, organizing new stock, and memorizing product prices to provide accurate information to customers. Each evening, I was responsible for securing outdoor displays such as mannequins and promotional tables. When items ran low, I helped retrieve stock from the warehouse and coordinated with the store's owners to properly shelve new inventory. This experience gave me valuable exposure to retail operations, enhanced my customer service skills, and helped me develop greater discipline and professionalism in the workplace.