Deidree Sylvester
Paddock,Saint Georges
Summary
Results-driven professional with expertise in event management and budget oversight. Proven ability to navigate challenges through strategic problem-solving and effective team leadership. Dedicated to fostering a proactive approach and driving continuous improvement in all endeavors.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Spa & Conference Manager
Coyaba Beach Resort
St. Georges
08.2024 - Current
- Managed small and large scale events, conferences and seminars.
- Monitored event timelines closely, adjusting schedules to meet client expectations.
- Facilitated communication between event planners and venue staff, ensuring accurate execution of event details.
- Oversaw seating arrangements for events, maximising space utilisation and guest comfort.
- Conducted regular team meetings to discuss upcoming events, assign roles, and address any concerns.
- Maintained cleanliness and organisation in all banquet areas, ensuring spaces were presentable at all times.
- Handled financial transactions for banqueting events, including invoicing and processing payments.
- Handled administrative requirements for events to manage contracts, payments and records.
- Organised catering, venues and AV requirements for conferences.
- Collaborated with the culinary team to plan event menus, accommodating special dietary needs and preferences.
- Consulted with clients to determine event requirements and assess package options.
- Negotiated supplier costs to optimise event budget and enhance resource allocation.
- Sourced external service and resource suppliers to achieve exact client requirements.
- Inspected facilities ahead of conferences to maintain quality standards.
- Developed strong relationships with repeat clients, contributing to a loyal customer base and increased referrals.
- Delivered exceptional customer service by responding promptly to guest inquiries and requests during events.
- Implemented health and safety protocols in all event spaces, contributing to a secure environment for guests and staff.
- Streamlined operational procedures to enhance efficiency in event management.
Assistant Manager- Operations
Coyaba Beach Resort
Saint Georges
03.2008 - 08.2024
- Handled customer complaints, resolving issues promptly to maintain positive relationships.
- Managed day-to-day operations, facilitating smooth workflow and optimising staff productivity.
- Organised staff rosters, effectively managing resources to cover all operational requirements.
- Conducted regular audits of operational activities to identify areas for improvement.
- Managed daily operations, ensuring efficient processes and high customer satisfaction.
- Managed all operation issues, malfunctions and faults, using excellent problem-solving abilities to resolve matters promptly.
- Ensured employees continued to work smoothly, efficiently and effectively by closely regulating operations, making changes where necessary.
- Managed customer service issues, resolving complaints and improving overall satisfaction.
- Assisted Operations Manager with all tasks, errands and priorities as requested within deadlines.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Held weekly meetings to communicate tasks, delicate priorities to staff and agree on goals.
- Coordinated with other departments to facilitate seamless business processes.
- Closely oversaw operations, ensuring all employees followed correct guidelines, policies and processes.
- Implemented cost-saving strategies, reducing operational expenses and supporting profitability.
- Managed hiring process by reviewing CVs, shortlisting, hiring and onboarding.
- Participated in recruitment and selection of new staff, ensuring candidates meet operational needs and standards.
- Conducted regular training sessions for staff on new systems and operational best practices.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Coordinated maintenance and repair of operational equipment, minimising downtime and disruptions.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
- Assisted operations manager with various tasks to ensure high-quality standards.
- Tracked operational expenses closely to ensure budget compliance and efficient spending.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
- Led quality assurance efforts, implementing measures to maintain high standards of product and service.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Oversaw health and safety compliance, mitigating risks and maintaining a safe working environment.
- Facilitated cross-departmental communication, ensuring alignment of objectives and streamlined operations.
- Fostered culture of continuous improvement by encouraging innovation and gathering feedback.
Education
Master of Arts - MA International Business & Management
Westminster University
London UK01-2018
Bachelor of Arts - International Hospitality & Tourism Management
Bournemouth University
Bournemouth UK01-2007
Skills
- Event management
- Budget management
- Supplier negotiation
- Safety compliance
- Operational efficiency
- Client consultation
- Client relations
- Team leadership
- Problem solving
- Communication skills
Certification
- Completed John Maxwell Million Leaders Mandate Equip Leadership Training.
- Maxwell leadership: Everyone communicates few connect.
- Inspiring People to Skillful Living; Insights that Produce Exceptional Leaders- Allen Forte.
Timeline
Spa & Conference Manager
Coyaba Beach Resort
08.2024 - Current
Assistant Manager- Operations
Coyaba Beach Resort
03.2008 - 08.2024
Master of Arts - MA International Business & Management
Westminster University
Bachelor of Arts - International Hospitality & Tourism Management
Bournemouth University