Claudette Walker
St. Georges
Summary
Highly qualified Housekeeping Supervisor offering 14 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations. Innovative Quality floor inspector with a record of success in managing large teams of personnel promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills. Experience working with Luxury Brands. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations.
Overview
14
14
years of professional experience
1
1
Certification - Hospitality Management
1
1
Diploma - Food and Beverage Operations
Work History
Guests Service Executive
Calabash Luxury Boutique Hotel
02.2022 - Current
- Administering check-ins and check-outs
- Assigning rooms and taking care of administrative duties.
- Processing guest payments or Billing.
- Worked flexible hours across the night, weekend, and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
Property Manager
Grenada Holiday Villas
08.2021 - 10.2021
- Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal services
- Maintains building systems by contracting for maintenance services and supervising repairs.
- Prepares reports by collecting, analyzing, and summarizing data and trends.
- Communicated effectively with owners, residents, and on-site associates.
- Generated leads for sales and rental properties through cold calls and referrals.
Quality Floor Inspector /Housekeeping Manager
Sandals Grenada Resort and Spa
08.2016 - 07.2021
- Managed a staff of 70 housekeepers
- Submits monthly and weekly reports
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Ensuring a system of regular cleaning, maintenance, and general upkeep of the resort suites both occupied and vacant
- Inspection of Guests suites
- Conducting safety audits
- Plans the work for the housekeeping department and distributes assignments accordingly
- Give training for newly recruited employees
- Evaluate employees to upgrade them when openings arise
- Assigns regular duties and special duties for housekeeping staff and inspects already completed tasks to ensure compliance with housekeeping standards
- Responsible for issuing work equipment and supplies to the housekeeping staff/workers
- Examine the building to determine areas that need repairs and/or maintenance
- Develop and implement housekeeping systems and procedures
- Take disciplinary actions when policies are not followed
- Prepare reports for management
- Attending and resolving guest complaints
- Recommend recruitment of new personnel
- Daily inspection of public areas and locker rooms
- Immediately responding to guest requests
- Ensure that rooms are made as per company standard
- Personally carry out housekeeping duties in the case of any form of emergency/urgency, and/or shortage of staff
- Assist in Budget control for the department
- Maintain par stock of guest supplies, cleaning supplies, linen, and uniform.
- Worked effectively in fast-paced environments.
Customer Care Provider
Clear Harbor
06.2016 - 08.2016
- Build sustainable relationships and engage customers by taking the extra mile
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Manage large amounts of inbound and outbound calls in a timely manner
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring clients feel supported and valued
- Engaging in active listening with callers, clarifying information, and diffusing angry clients as needed
- Process customer complaints
- Compile reports on overall customer satisfaction
- Providing excellent customer service
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Resolved problems, improved operations and provided exceptional service.
Room
Norwegian Cruise Line
12.2013 - 06.2015
- Rotated linens in storerooms and replenished when supplies ran low.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Polished fixtures to achieve professional shine and appearance.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
Caretaker/ Housekeeper
Gelatini Lance Aux Epines
03.2009 - 02.2010
- Maintain all assigned areas in a clean and sanitary condition
- Wash, dust, polish, vacuum and sweep all areas of the establishment
- Clean sinks, tubs, showers and toilets according to prescribed sanitary standards
- Listen and respond to residents' queries and requests
- Ensure adequate stock of cleaning supplies
- Keep cleaning equipment in good working order
- Maintain a clean storage area for equipment and supplies
- Observe and report any maintenance issues
- Assist with meal preparation, serving and cleaning.
Waitress
Ocean Grill Restaurant & Bar
10.2008 - 11.2008
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
Education
Certificate in Hospitality Management - Hospitality
Cornell University
New YorkHotel Management: Course – Coursera Inc Food Protection Course – New York City Health Academy Oracle Hospitality Digital Learning Human Resources Foundations Operations Management Foundations Customer Service - Food and Beverage Operations
T.A. Marryshow Community College, ECornell University
2010
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St. Rose Modern Secondary School
2008
Skills
- Executive Development
- Credit Card Payment Processing
- Customer Relations
- Senior Leadership Support
- Customer Service and Assistance
- Opera Operations
- Elanor Operations
- Executive Sponsor
- Checking Guests In and Out
- Floor Management
- Floor Operations
- Quality Assessments
Certification
Food and Beverage Operations
Hospitality Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn
Timeline
Guests Service Executive
Calabash Luxury Boutique Hotel
02.2022 - Current
Property Manager
Grenada Holiday Villas
08.2021 - 10.2021
Quality Floor Inspector /Housekeeping Manager
Sandals Grenada Resort and Spa
08.2016 - 07.2021
Customer Care Provider
Clear Harbor
06.2016 - 08.2016
Room
Norwegian Cruise Line
12.2013 - 06.2015
Caretaker/ Housekeeper
Gelatini Lance Aux Epines
03.2009 - 02.2010
Waitress
Ocean Grill Restaurant & Bar
10.2008 - 11.2008
Certificate in Hospitality Management - Hospitality
Cornell University
Hotel Management: Course – Coursera Inc Food Protection Course – New York City Health Academy Oracle Hospitality Digital Learning Human Resources Foundations Operations Management Foundations Customer Service - Food and Beverage Operations
T.A. Marryshow Community College, ECornell University
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St. Rose Modern Secondary School
Food and Beverage Operations
Hospitality Management
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