Christian St. John
Westerhall Heights
Summary
Dynamic ICT Technician with a proven track record at M & N Hardware Ltd, enhancing productivity through effective end-user training and technical support. I excel in problem-solving and fostering teamwork, ensuring optimal IT operations and continuous improvement in processes. Committed to delivering exceptional customer service and maintaining IT asset integrity.
Offering solid understanding of computer systems and networks, with keen interest in learning and developing within ICT field. Brings ability to quickly grasp and apply new technical concepts and skills necessary for role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
ICT Technician
M & N Hardware Ltd
08.2024 - Current
- Facilitated end-user training sessions on software applications, increasing employee productivity with new tools and technologies.
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.
- Promoted a culture of continuous improvement by proactively identifying opportunities for process optimization within the IT environment.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
IT Intern
Presentation Brothers' College
05.2024 - 07.2024
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
- Assisted in developing user-friendly interfaces for streamlined client experiences.
- Developed comprehensive documentation for internal use, simplifying knowledge transfer among team members.
- Organized and maintained IT inventory, ensuring all hardware and software assets were accurately accounted for and in optimal condition.
- Assisted in managing database systems, ensuring data integrity, security, and availability.
Education
Associate of Information Technology - Information And Communication Technology
T.A Marryshow Community College
06-2025
Skills
- IT documentation
- Technical support
- Peripheral repair
- Peripheral maintenance
- Software updating
- Troubleshooting and Diagnostics
- Teamwork and collaboration
- Customer service
- Problem-solving
- Remote support
- IT asset management
- Hardware installation
Certification
Caribbean Examinations Council Subjects
- Math
-English
-EDPM
-Office Administration
-Information Technology
-Physical Education
-Human Social Biology
-Spanish
-Principles of Accounts
-Principles of Business
-Economics
Timeline
ICT Technician
M & N Hardware Ltd
08.2024 - Current
IT Intern
Presentation Brothers' College
05.2024 - 07.2024
Associate of Information Technology - Information And Communication Technology
T.A Marryshow Community College
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