Caralana Williams
Gouyave
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Assistant Food and Beverage Manager
Spice Island Beach Resort
Morne Rouge, Grand Anse, St. George
10.2021 - Current
- Assisted in managing daily food and beverage operations to ensure exceptional guest experiences.
- Developed and implemented training programs for staff to enhance service quality and efficiency.
- Coordinated inventory management processes, ensuring optimal stock levels and minimal waste.
- Monitored compliance with health and safety regulations to maintain a safe dining environment.
- Supported event planning efforts, ensuring seamless execution of private functions and special events.
- Analyzed customer feedback to identify areas for improvement in service delivery and offerings.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
- Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
Food and Beverage Supervisor
Spice Island Beach Resort
Morne Rouge, Grand Anse, St. George
01.2017 - 03.2020
- Supervised daily operations of food and beverage service to ensure optimal guest satisfaction.
- Trained and mentored new staff on service standards and operational procedures.
- Developed staff schedules to ensure efficient coverage during peak service times.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Promoted 100% guest satifaction through establihed standard operating procedures.
Deputy Maitre D'
Spice Island Beach Resort
Morne Rouge Grand Anse, St. George
12.2012 - 12.2016
- Oversaw daily restaurant operations ensuring exceptional guest experiences.
- Managed reservation systems and coordinated dining arrangements for optimal efficiency.
- Trained and mentored staff on service standards and hospitality protocols.
- Cultivated relationships with guests, enhancing loyalty through personalized service interactions.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Food and Beverage Captain
Spice Island Beach Resort
Morne Rouge Grand Anse, St. George
12.2006 - 12.2012
- Supervised daily operations of food and beverage service to ensure exceptional guest experiences.
- Established rapport with regular customers by remembering preferences, fostering lasting relationships through personalized interactions.
- Enhanced customer satisfaction by providing exceptional food and beverage service to patrons.
- Contributed to a positive dining atmosphere by maintaining a clean and welcoming environment.
- Trained and mentored junior staff on service standards and operational procedures.
Food and Beverage Server
Spice Island Beach Resort
Morne Rouge, Grand Anse, St.George
07.2002 - 09.2004
- Delivered exceptional customer service, enhancing guest experiences and satisfaction levels.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Memorized dynamic menu options to accurately relay offerings to guests.
Education
BBA - Hospitality And Tourism Management
Monroe University
Online St. Lucia Campus10-2026
Associate of Arts - Hospitality Studies
TA Marryshow Communnity College
Tanteen, St. George07-2016
Skills
- Operations oversight
- Teamwork and collaboration
- Customer service
- Reliable and responsible
- Attention to detail
- Multitasking
- Excellent communication
- Reliability
- Self motivation
- Coaching and mentoring
Timeline
Assistant Food and Beverage Manager
Spice Island Beach Resort
10.2021 - Current
Food and Beverage Supervisor
Spice Island Beach Resort
01.2017 - 03.2020
Deputy Maitre D'
Spice Island Beach Resort
12.2012 - 12.2016
Food and Beverage Captain
Spice Island Beach Resort
12.2006 - 12.2012
Food and Beverage Server
Spice Island Beach Resort
07.2002 - 09.2004
BBA - Hospitality And Tourism Management
Monroe University
Associate of Arts - Hospitality Studies
TA Marryshow Communnity College