Summary
Overview
Work History
Education
Skills
Timeline
Generic
AZLAN BIN ZAINAL

AZLAN BIN ZAINAL

Business Development
Qingyuan

Summary

Motivated and diligent professional with a strong background in customer service. Always seeking opportunities to learn and grow, able to adapt quickly to new environments and challenges. Dedication, expertise, and a positive attitude are valuable assets to any team or organization.

Overview

13
13
years of professional experience
6
6
Languages

Work History

Business Development Executive

Shoetown Groups
02.2024 - Current
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.

Senior Cabin Crew Member

Emirates Airlines
01.2014 - 09.2023
  • Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
  • Ensured safety and comfort of customers onboard aircraft.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Collaborated with flight crew to maximize smooth and safe flights.

Customer Service Representative

United Overseas Bank
01.2012 - 02.2014
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

GED -

SMK Sri Titiwangsa
Kuala Lumpur
04.2001 -

Bachelor of Arts - International Economics

Universiti Kebangsaan Malaysia
Bangi, Selangor
04.2001 -

Associate of Arts - Economics

SMK Puteri Titiwangsa
Kuala Lumpur
04.2001 -

Skills

  • Proficient in diverse languages
  • Strategic decision making
  • Effective communication
  • Skilled in prioritizing concurrent responsibilities
  • Flexible problem-solving
  • Customer relationship management
  • Relationship building

Timeline

Business Development Executive

Shoetown Groups
02.2024 - Current

Senior Cabin Crew Member

Emirates Airlines
01.2014 - 09.2023

Customer Service Representative

United Overseas Bank
01.2012 - 02.2014

GED -

SMK Sri Titiwangsa
04.2001 -

Bachelor of Arts - International Economics

Universiti Kebangsaan Malaysia
04.2001 -

Associate of Arts - Economics

SMK Puteri Titiwangsa
04.2001 -
AZLAN BIN ZAINALBusiness Development