AZLAN BIN ZAINAL
Business Development
Qingyuan
Summary
Motivated and diligent professional with a strong background in customer service. Always seeking opportunities to learn and grow, able to adapt quickly to new environments and challenges. Dedication, expertise, and a positive attitude are valuable assets to any team or organization.
Overview
13
13
years of professional experience
6
6
Languages
Work History
Business Development Executive
Shoetown Groups
02.2024 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Senior Cabin Crew Member
Emirates Airlines
01.2014 - 09.2023
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Collaborated with flight crew to maximize smooth and safe flights.
Customer Service Representative
United Overseas Bank
01.2012 - 02.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
SMK Sri Titiwangsa
Kuala Lumpur 04.2001 -
Bachelor of Arts - International Economics
Universiti Kebangsaan Malaysia
Bangi, Selangor 04.2001 -
Associate of Arts - Economics
SMK Puteri Titiwangsa
Kuala Lumpur 04.2001 -
Skills
- Proficient in diverse languages
- Strategic decision making
- Effective communication
- Skilled in prioritizing concurrent responsibilities
- Flexible problem-solving
- Customer relationship management
- Relationship building
Timeline
Business Development Executive
Shoetown Groups
02.2024 - Current
Senior Cabin Crew Member
Emirates Airlines
01.2014 - 09.2023
Customer Service Representative
United Overseas Bank
01.2012 - 02.2014
GED -
SMK Sri Titiwangsa
04.2001 -
Bachelor of Arts - International Economics
Universiti Kebangsaan Malaysia
04.2001 -
Associate of Arts - Economics
SMK Puteri Titiwangsa
04.2001 -
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