Amina Fleming
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Hostess
Dodgy Dock Grenada
08.2022 - 01.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided patrons with estimated waiting times during peak service hours.
Customer Service Representative
Clear Harbor
09.2019 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist
GRENLEC
04.2019 - 05.2019
- Operated multi-line telephone system to answer and direct high volume of calls.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Receptionist
NAWASA
07.2018 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
Assistant Cook, Cashier
XOTICS RESTAURANT
07.2018 - 08.2018
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Worked with chef to prepare daily food specials and other supplies.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Education
High School Diploma -
St. Joseph's Convent
Church Street, St. George's02.2019
Skills
- Information Security
- Call Management
- Data Collection
- Product Knowledge
- Scheduling
- Data Entry
- Complaint Resolution
- Account Updating
- Problem-Solving Abilities
- Product and Service Solutions
- Technical Support
- Product Promotion
- Critical Thinking
- Professional Telephone Demeanor
- Multi-Line Phone Talent
- Customer Service
Additional Information
Hobbies Include:
* Netball
* Steel-pan
* Travelling
* Dance
References:
Ms. Ayana John
Teacher
St. Joseph's Convent
St. George's
420-0755
Mrs. Shenitha Bishop-Smith
Ex Human Resource Recruiter
Clear Harbor
St, George
404-6709
Timeline
Hostess
Dodgy Dock Grenada
08.2022 - 01.2023
Customer Service Representative
Clear Harbor
09.2019 - 01.2023
Receptionist
GRENLEC
04.2019 - 05.2019
Receptionist
NAWASA
07.2018 - 08.2018
Assistant Cook, Cashier
XOTICS RESTAURANT
07.2018 - 08.2018
High School Diploma -
St. Joseph's Convent
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